Job description Posted 28 January 2022

Job title – Business Analyst – Traded Risk  

Location – London

Start date – ASAP

Pay Rate - £650 PAYE or £834 Umbrella  

Contract – until 31st December 2022


The vision statement for Transformation is “To be the businesses’ primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. The job is a major point of contact with the business and IT. The jobholder works independently and has a high level of flexibility to consult with the business at all levels. They will need to have the ability to work closely with and build good relationships with Software Delivery, IT Operations, Service Delivery, and with other delivery partners and Global Functions. The jobholder is expected to successfully engage in multiple initiatives simultaneously, taking a lead analyst role in larger projects, directing all analyst activity.


Global Transformation Business Analysts are at the centre of how Global Transformation shapes, delivers and embeds change working with the business and our delivery partners. Primarily, the Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will support the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and other analysis activity. Business Analysts will also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. They are also ultimately responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot).  Alongside project delivery responsibilities, the Business Analyst will work closely with the Project Management Office, Process Consultants and Business Consultants to ensure analyst resources are utilised effectively and resource supply meets the needs of upcoming project demand


 Key Accountabilities:

·    Coordinates requirements gathering, documentation, prioritisation and traceability working with multiple programme teams and senior stakeholders. Works with the team to break down requirements into rigorous level detail and translates business requirements for use by delivery partners.

·    Challenges requirements and designs detailed, innovative business solutions to realise agreed business requirements

·    Supports the business in assessing current state operating model and translating strategy into target operating models, considering the impacts on customers, products/services, organisation, people, process, technology and other key factors. Supports Global Transformation Business Architects in more complex or global architecture projects. Supports the impact assessment of new change on operating model.

·    Document and develop targeted benefits for a change intervention

·    Utilises financial skills to develop a high level business case, considering investment and high level benefits

·    Architects complex, large-scale (e.g. multiple market/ multiple programme) change solutions, detailing all elements of the change journey and audience impacts

·    Leads change implementation activities, providing steering and guidance to the team and regular updates to stakeholders

·    Leads end-to-end change journey and validates mitigation plans

·    Defines, shapes and recommends creative solutions options, weighing risk/reward

·    Manages re-engineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)

·    Manages responsibilities, objectives and task allocations for a large project or programme

·    Manages a cross-functional/cross-cultural team and the performance of individuals/teams against performance objectives and plans

·    Manages and endorses team engagement initiatives, fostering an environment which encourages learning and collaboration to build a sense of community

·    Creates environments where only the best will do and high standards are expected, regularly achieved and appropriately rewarded; encourages and supports continual improvements within the team based on ongoing feedback

·    Develops a network of professional relationships (within Global Transformation and with business partners) to improve collaborative working and encourage openness – sharing ideas, information and collateral

·    Encourages individuals to network and collaborate with colleagues beyond their own business areas and/or the Group to shape change and benefit the business and its customers

·    Support the Project Management Office and Consulting Leadership team with supply management / resourcing pipeline and scheduling


Knowledge and Experience:


·    Expert knowledge of Global Transformation Business Transformation Frameworks, methodologies and best practice techniques

·    A thorough understanding of the purpose, values, culture and fundamentals of Global Transformation

·    Outstanding understanding of HSBC Group structures, processes and objectives

·    Very strong knowledge of the external environment – regulatory, political, competitors etc.

·    Business re-engineering knowledge

·    Advanced Business analysis, requirements gathering and design techniques

·    Advanced Change management and implementation management techniques and approaches



·    Proven track record as an outstanding analyst or consultant

·    Overall financial services industry knowledge with specific functional expertise

·    Extensive experience of using multiple analysis techniques in a change environment, with a mix of business, operations and technology focused projects

·    Experience of business case development and a sound understanding of how design enablers underpin business benefits

·    Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office etc.).

·    Excellent communication, inter-personal and negotiating skills

·    Excellent decision making and problem solving ability

·    Advanced judgmental skills to identify and resolve problems

·    Experience of managing large teams and resources located remotely

·    Ability to motivate and lead people, employing appropriate management styles

·    Proven ability to work across regions whilst maintaining a global perspective

·    Proven ability to work with senior stakeholders and business sponsors