Job description Posted 19 November 2021

GTPM Transformation Design Lead

Location – London or UK Based

Daily rate - £750/day PAYE to £962/day Umbrella

Start date – ASAP

Contract – 7 Months+

HSBC is currently seeking a TPM Design Lead to join their team due to additional workload within the department. They anticipate this workload could span on for around 12-18 months. Third Party Management (TPM) is the process of identification, assessment, remediation and ongoing management of the risk HSBC is exposed to when buying goods or services from a third party.

We have recently built a Global Third Party Management (GTPM) Hub within Global Operations to service HSBC and ensure that all activities required to fulfil our TPM obligations are completed in a standardised, accurate, timely and compliant manner. As the GTPM Hub matures, we are looking to expand the scope of the current service offering by implementing Managed Service operating model.

The purpose of this role is to ensure that change is delivered in a structured, prioritised and controlled manner with impacts identified and understood. This is a key role, providing design and process change management across all Hub locations. The role holder will deliver a new Managed Service Target Operating Model (TOM) that aligns to industry best practices and which will complete third party risk management activities on behalf of the global businesses and functions. This role sits within the GTPM Hub Expansion workstream, which is part of the wider TPM Transformation Programme comprising multiple workstreams responsible for designing, building and implementing change across the TPM function.

Key Responsibilities:

  • Leading the Design of the GTPM Hub Expansion Workstream (process, people, roles, systems, reporting, SLAs, governance etc.)
  • Business requirements definition and translation into detailed functional requirements
  • Contributing to requirements definition and design of the overall Programme deliverables (participation in other workstreams).
  • Ensuring that the overall Programme design elements are assessed for impact on the GTPM Hub and incorporated into the Hub operating model
  • Translating the designs and other workstream outputs into detailed process documentation (SOPs and supporting documentation) for use by the Offshore Delivery Hubs (global offshore service centres)
  • Supporting development of the Hub deployment strategy and roll out approach
  • Development of training materials
  • Supporting the implementation of the Delivery Hub roll-out

Key Requirements:

  • Strong knowledge of Third Party Risk Management – TPRM policy, procedures, third party risk and controls, best practices
  • Sound understanding of Procurement and how it inter-relates with TPRM throughout the contract lifecycle
  • Knowledge of RSA Archer or other TPRM/Procurement systems (preferably involved in the design and implementation of TPRM or Procurement systems)
  • Expert in process design and implementation, preferably on a global scale and ideally, within a global shared service centre context
  • Experience of operating model design
  • Experience of global transformation programmes
  • Ideally the role holder will have experience of TPRM or process design within Financial Services sector
  • Work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options
  • Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
  • Brings structure and order to undefined problems and/or large scale problems, making them easier to address and solve
  • Uses systemic thinking and creativity in devising solution options
  • Evaluates relative costs, benefits and obstacles of potential solutions before implementing
  • Articulates or translates complex information in clear, meaningful and structured way to suit audience
  • Anticipates issues and risks and acts to mitigate these quickly; handles any unforeseen roadblocks swiftly and effectively
  • Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
  • Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
  • Identifies areas of impact on the target operating model and designs activities to mitigate impact
  • Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
  • The role holder should be a self-starter, able to navigate a complex organisation whilst delivering to time and quality standards