IT Infrastructure Delivery (ITID) Portfolio Manager.

The IT Infrastructure Delivery Portfolio & Programme Management (PPM) Portfolio Managers lead and manage a portfolio of large scale complex global strategic change programmes and business transformations with the business and delivery partners (circa $50m + budgets, matrixed teams, multiple business lines). They act as a role model, leading as one global team, demonstrating active leadership and communication. As a senior leader they need to be able to operate at executive level, across regions and global businesses.

Portfolio Managers are responsible for deploying the Business Transformation Frameworks within their portfolio and instilling good programme disciplines within their programmes/projects across IT Infrastructure Delivery and the HSBC Group. The role holder has end to end responsibility for all aspects of the portfolio, including definition, planning, execution & implementation, governance & control, financial, resource and change management. They are also responsible for effective handover of any of the programmes/projects within their portfolio into Business as Usual operations to support effective benefits realisation. They work closely with their respective Programme Managers, Project Managers, and the Global IT Infrastructure Delivery PPM Practice team and their senior stakeholders to ensure alignment of their portfolio with the wider IT Infrasturcture Delivery change portfolio, IT change portfolio and the Group Strategy, Values and Behaviours.

Portfolio Managers will often play a people / team management role within the portfolio they work on. They may also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family).

The specific purpose of this role is to establish and deliver (manage / direct / track) and report progress on a portfolio of group wide programmes/projects that will ensure that HSBC meets its obligations in respect of a number of key Intrastructure Delivery capabilities.

This role holder will establish and deliver a portfolio of programmes/projects within the ITID PPM Change the Bank (CtB) portfolios which could include but is not limited to: Service Sustaining portfolio (SSP), Transformation, IT Infrastructure Delivery Cyber Security and IT Infrastrucutre Delivery Corporate Real Estate (CRE) portfolio. 

As Portfolio Manager in the IT Infrastructure Delivery PPM team, the role holder will provide direct oversight and accountability for the portfolio of programme (s) / projects (s) wihtin their portfolio. They will report into the Global Head of Portfolio & Programme Management within IT Infrastructure Delivery. In executing this role, the Portfolio Manager will need to:

• Influence strategy and shape the programme approach across a series of projects or component activities, building stakeholder buy-in around plans, commitments and changes
• Accountable for assisting business stakeholders with the decomposition of complex business requirements into requirement/epics and user stories that can be delivered by Technology teams.
• Build strong relationships with senior stakeholders within but not limited to: IT, Infrastructure Delivery, Global Businesses and Global Functions, Finance
• work closely with their respective Programme, Project Managers, the Global ITID PPM Practice team and their senior stakeholders to ensure alignment of their portfolio of programmes/projects with the wider change portfolio and group strategy, values and behaviour
• provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions and regions
• lead end to end execution and responsibility for all aspects of the portfolio of programmes/projects, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
• Provide financial analysis, including being able to contextualise financial data into business activities and conclusions.
• Accountable for all elements of programme financial management, including headcount and software delivery capitalisation
• Ensure the adherence to financial processes and procedures at portfolio, programme and project level, as set and communicated by HSBC Group, regulators and IT Infrastructure Delivery PPM Practice.
• Own the the identification and escalation of any budgetary related risks, issues and opportunities to portfolio/function as appropriate.
• have responsibility for effective handover of the programme into Business as Usual operations to support effective benefits realisation.
• have responsibility for deploying the Business Transformation Frameworks and respective methodologies within their portfolio of programmes/projects and instilling good programme disciplines within their programme and wider team.
• lead and manage within the matrix environment to enable successful delivery.
• manage negotiation with and management of, and service agreement monitoring of third party contracts with Technology suppliers.
• manage the development and promotion of the technology portfolio and project management practices.
• manage the reporting of progress, issues, dependencies and risks to committees and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation.
• drive Agile ways of working and utilise Agile practices and DevOps capabilities.
• provide insight on how we can optimise the change portfolio to maximize the investment in our strategic change agenda.
• Maintain Technology regulatory compliance and mandatory vendor change.
• Meet capacity requirements and maintain appropriate vendor support for both hardware and software (termed ‘Evergreening’).
• Ensuring that all Technology practices and associated tools are being adopted and adhered to within the Programme.

Knowledge & Experience / Qualifications

• Outstanding project, programme and portfolio management experience which include communications capabilities, decision making and problem solving skills, lateral thinking, analytical and interpersonal skills.
• Excellent understanding and proven experience of Programme and Project Management methodologies including Waterfall and Agile.
• Ability to direct and influence people in a matrix orientated environment and establish working partnerships at a junior and senior organizational level.
• Proven experience of positive, challenging interactions with Senior Executives across the business.
• Outstanding relationship management, collaboration and influencing skills.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• Change agent with proven ability of implementing large scale organizational, procedural, technology and people related change programmes.
• Proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role.
• Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualise financial data into business activities and conclusions.
• Experience of delivering large scale change programmes within a Technology organization, with Infrastructure experience.
• High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
• Experience of leading and managing teams with proven track record of working with diverse, cross functional teams that are located regionally and worldwide.
• Experience of driving continuous improvement

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