IT Infrastructure Delivery (ITID) Programme Manager.

The ITID PPM Programme Managers lead and manage large scale complex global strategic change programmes and business transformations with the business and delivery partners (circa $50m + budgets, matrixed teams, multiple business lines). They act as a role model, leading as one global team, demonstrating active leadership and communication. As a senior leader they need to be able to operate at executive level, across regions and global businesses.

Programme Managers are responsible for deploying the Business Transformation Frameworks within their programme and instilling good programme disciplines within their programme and across Global Change Delivery and the HSBC Group. The role holder has end to end responsibility for all aspects of the programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management. They are also responsible for effective handover of the programme into Business as Usual operations to support effective benefits realisation. They work closely with their respective Portfolio Manager, the Global ITID PPM Practice team and their senior stakeholders to ensure alignment of their programme with the wider change portfolio and the Group Strategy, Values and Behaviours.

Programme Managers will often play a people / team management role within the projects / programmes they work on. They may also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family).

The specific purpose of this role is to establish and deliver (manage / direct / track) and report progress on a number group wide programmes that will ensure that HSBC meets its obligations in respect of a number of key Intrastructure Delivery capabilities.

This role holder will establish and deliver programmes within the ITID PPM Change the Bank (CtB) portfolios which could include but is not limited to: Service Sustaining portfolio (SSP), Transformation, ITID Corporate Real Estate portfolio. As Programme Lead in the ITID CtB programme, the role holder will provide direct oversight of the programme (s) / projects (s), financial and outcome accountability, reporting to the Global Head of Portfolio & Programme Management within ITID. In executing this role, the Programme Manager will need to:

• build strong relationships with senior stakeholders within IT, Global Businesses, Finance
• work closely with their respective Portfolio Manager, the Global ITID PPM Practice team and their senior stakeholders to ensure alignment of their programme with the wider change portfolio and group strategy, values and behaviour
• provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions and regions
• lead end to end execution and responsibility for all aspects of the programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
• Provide financial analysis, including being able to contextualise financial data into business activities and conclusions
• Ensure the adherence to financial processes and procedures at programme level, as set and communicated by HSBC Group, regulators and ITID PPM Practice.
• Own the the identification and escalation of any budgetary related risks, issues and opportunities to portfolio/function as appropriate.
• have responsibility for effective handover of the programme into Business as Usual operations to support effective benefits realisation.
• have responsibility for deploying the Business Transformation Frameworks and respective methodologies within their Programme and instilling good programme disciplines within their programme and wider team.
• lead and manage within the matrix environment to enable successful delivery.
• Plans effectively around delivery constraints and optimizes the programme/project plan to maximize benefits and minimise risk. Develops the plan within constraints, considering the delivery approach, key milestones and dependencies within the plan, requirements and scope, effort and resources, budgets and quality.
• Ensures the baseline measures are established which include scope, requirements, benefits, schedule and budget are managed as outlined in project and programme management frameworks. Identifies and intervenes where there is slippage and variance from plan.
• Plans and tracks operating and capital spend within budgetary constraints and reports risks and discrepancies. Tracks and reports on financial business case commitments and ensures adherence to financial processes. Leads by example and encourages excellent financial management in others.
• Oversees the tracking of projects(s) risks, issues, dependencies and assesses the impacts on the benefit realization for the project(s) and takes action to minimise impact, actively challenging and removing obstacles
• Influences and collaborates with ITID and other ITD and global business stakeholders and partners to drive the transformation outcomes. Represents ITID, where necessary, at discussions regarding project/programme prioritisation and to create buy-in for risk mitigation and contingency plans
• Obtains sponsor and stakeholder buy in to plans, key commitments and changes against baseline as they arise
• Obtains sponsor and stakeholder sign off for deliverables, formally closes project, assesses stakeholder satisfaction and captures feedback. Captures key learns from each project.
• Articulates to stakeholders the targeted benefits and takes joint responsibility for benefits realisation
• Manages the initiative sponsor(s), working with them to ensure project deliverables are met
• Plans and manages the implementation of multiple people related transformation projects, to ensure business benefits are realised and that the transition from current state to target state is smooth. Ensures that the ITID organization and other change audiences are ready, willing and able to function in the new business environment.
• Works closely with delivery partners on planning, design and estimating, bringing together teams; actively managing dependencies between these teams and other projects and prgrammes
• Sets the pace and operating rhythm, driving a culture of achievement and ensures pace by identifying and removing barriers to transformation programmes and their success
• Promotes pace and energy within the team and leads by example

Knowledge & Experience / Qualifications

• Outstanding project and programme management experience which include communications capabilities, decision making and problem solving skills, lateral thinking, analytical and interpersonal skills.
• Excellent understanding and proven experience of Programme and Project Management methodologies including Waterfall and Agile.
• Ability to direct and influence people in a matrix orientated environment and establish working partnerships at a junior and senior organizational level.
• Proven experience of positive, challenging interactions with Senior Executives across the business.
• Outstanding relationship management, collaboration and influencing skills.
• Outstanding interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels across the Group.
• Change agent with proven ability of implementing large scale organizational, procedural, technology and people related change programmes.
• Proven ability to articulate complex issues concisely and in simple language to recognise to the global remit of this role.
• Strong financial analytical background and proven ability in financial/analytical reasoning, including being able to contextualise financial data into business activities and conclusions.
• Experience of delivering large scale change programmes within a Technology organization, with Infrastructure experience.
• High level of drive and motivation to ensure delivery of a broad range of outputs simultaneously across HSBC.
• Experience of leading and managing teams with proven track record of working with diverse, cross functional teams that are located regionally and worldwide.
• Experience of driving continuous improvement

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