PMO Analyst

  Role Profile

Section I: BASIC INFORMATION

Role Title

Programme Management Office (PMO) Analyst

Business Area

Digital Business Services (DBS)

Immediate Supervisor’s Name

Bruna C Teixeira

Customer Segment & Location

HBEU

Immediate Supervisor’s Role Title

IT Programme Director

Section II: ROLE PURPOSE

The Programme Management Office (PMO) Analyst actively oversees the governance and central team delivery of the change portfolio across the designated HBEU Programme. This project cuts across HSBC Continental Europe & Universal Banking countries, ensuring that there is clear focus on delivering the bank’s High Priority Programme, project targets and significant changes. The role is accountable to the Programme Director for the HBEU Programme, ensuring accurate and insightful inputs to the Regional Europe CIO. The role-holder supports the consistent application of the bank’s Programme & Change methodology through the ‘Business Transformation Framework’.

The role is to centrally manage the plan, mobilisation, execution and tracking of the HBEU Programme. They are typically responsible for leading and managing the programme management office, change control & transformation activity. They act as a role model, demonstrating active leadership and communication. Programme Management Office Leads are responsible for deploying the Business Transformation Frameworks (BTF) within their programme and instilling good project disciplines. The role holder has end to end responsibility for all aspects of the project, defining and planning the project, managing mobilisation, controlling execution and managing implementation, change and benefits realisation. They work closely with the Programme Managers & IT Programme Director, to ensure alignment of their project with the wider HBEU Transformation Programme.

Section III: KEY RESPONSIBILITIES/ ACCOUNTABILITIES

Strategic Responsibilities

§ Centrally manages the delivery and PMO responsibilities for the HBEU Programme

Core Responsibilities

Value Creation

§ Ensure focus, support and oversight for project delivery, across all designated countries, GBGF, supporting Regional Europe CIO, IT Programme Director and other Regional stakeholders with dedicated focus and deliver of the project and its target outcomes

§ Coordinates planning across multiple country / entity teams. Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.

§ Working with Entity Leads, Technology Leads and COO stakeholder, obtains buy-in, collaborates and influences senior management stakeholders for all key plans, commitments and changes.

§ Proactively determine, analyse and identify performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.

§ Actively manages and co-ordinates the project plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits.

§ Baselines the plan requirements, designs, budget and scope

§ Manages changes through the change control process. Challenges and intervenes where there is scope creep, budget overrun, plan slippage and benefits.

§ Obtain sponsor and stakeholder sign-off for deliverables, Anticipates and identifies existing or emerging risks/issues.

§ Oversees the tracking of strategic project risks/issues/dependencies, assesses the impact on the benefit realization for the project and takes action to minimise impact, actively challenging and removing obstacles.

§ Plans and manages the implementation of the change, to ensure business benefits are realized

§ Works closely with delivery partners on planning, design and estimating, bringing together delivery and business partner teams; actively managing dependencies between these teams and other projects and programmes.

§ Acts as a change leader with the business leadership and business sponsor – a visible and clear leader for the project and the delivery of its outcomes and benefits.

§ Identifies and removes barriers to project success.

§ Promotes pace and energy within the team and leads by example

Operational Performance

§ Produces a well-defined project plan, sets the key work streams/milestones

§ Demonstrates effective financial skills to develop and manage a detailed business case, including investments, detailed benefits and link to overall finances of the business.

§ Provides timely reports on project status, risks and issues, evaluating project performance based on management information.

§ Manages and reports on the project budget, acting on any variance and promoting good budget control across the project workstreams.

§ Facilitates common approach to Change and Project Delivery activities across all countries, GBGFs and HOST

§ Provides the structure and co-ordination to centrally manage the Programme Office function

§ Provides the co-ordination of relevant inputs to HBEU Working Groups, HBEU Transformation ManCo, EXCO and any other meetings as required

§ Ensures project risks and dependencies are understood, managed, reported and tracked with mitigation plans

§ Maintains project change control, ensuring any changes to baseline are managed through change request and all impacts are considered.

§ Promotes and takes accountability for project quality; identifies opportunities to improve delivery and oversees the governance process to reduce risk and ensure effective and timely decisions are taken.

§ Ensures project teams follow quality assurance processes and Transformation Business Transformation Frameworks.

§ Ensures governance processes and decisions are applied consistently

§ Engaging the project sponsor and stakeholders effectively

§ Ensures accurate and responsible status reporting. Escalating, co-ordinating any mitigants or remedial action.

§ Manages, measures and tracks change impacts as a result of the project.

Capability and People Development

§ Identifies the resource requirements of the project, requesting the appropriate resource by skill set and/or experience, through the Transformation resource management process. Works with the business and delivery partners to ensure adequate resource is provided to the project.

§ Efficient and appropriate use of resources forming an effective project leadership team, with the right blend of skills and good working relationships.

§ Defines high level responsibilities and objectives for the project team

§ As a role model, encourage collaboration and team work within the project and with other teams.

§ Able to form effective international and multi-disciplinary teams

§ Drive a performance management based culture to improve and drive efficiencies and performance

§ Promotes the Bank’s Values and strategy by creating a positive work environment and promoting teamwork to drive Transformation engagement.

People Management Responsibilities

or

Self Management Responsibilities

§ Monitors and enables the achievement of goals and key performance indicators for own area and ensures effective implementation of the performance management process in the section.

§ Accountable for management and development of all staff under his/her area(s) / Streams(s) both direct report and indirect.

Risk & Internal Control Responsibilities

§ Governs implementation of risk-related policies and processes (operational, regulatory, financial, informational, reputational and audit risks) for the department, ensuring that that these meet regulatory and internal control requirements.

§ Reviews implementation of the internal control systems in line with relevant operating procedures and regulatory requirements and takes corrective action based on audit findings.

Performs other responsibilities and tasks as directed by the reporting manager in order to meet organizational and project objectives

Section IV: KEY INTERACTIONS

Key Internal Interactions

Purpose of Interaction

Line Management

§ For coordination, to drive the delivery of the HBEU Regional Simplification goals and targets forward

Key Business & IT stakeholders

§ IT Programme Director

§ HOST CIO, Europe

§ Regional IT CIO regarding delivery, changes and outcomes resulting from the project

§ Country COO

§ Country Entity Leads

§ GBGF Leads

§ Central and Local HR Leads

§ Regulators & Compliance (where applicable)

Control  Functions

§ For coordinating project related concerns and assuring alignment with policies and procedures.

IT & Operation

§ To ensure Technology delivery for project as part of end to end delivery is captured and, monitored and tacked as part of the overall programme

§ To work in partnership across HBEU region with Business and Technology stakeholders

Section V: KNOWLEDGE & EXPERIENCE

KNOWLEDGE & EXPERIENCE

Nature of

Experience

§ Strong interpersonal skills

§ Ability to find optimal solutions to complex problems through innovation and careful application of strategic design principles.

§ Ability to bring analytical rigour to clarify poorly-defined problems or poorly articulated solutions.

§ Ability to work effectively under pressure with competing and rapidly changing priorities.

§ Ability to develop cohesive working relationships with internal/external stakeholders.

§ Strong communication skills – applicable through multiple channels (written, spoken, workshops, presentations)

§ Strong understanding of Transformation Delivery frameworks, methodologies and best practice techniques.

§ A thorough understanding of the purpose, culture and fundamentals of Business Change.

§ Strong understanding of banking and understanding of how Change Delivery drives benefits for HSBC, its customers and other stakeholders.

§ Understanding of the delivery organisations within a typical Bank– global mind-set, understanding of delivery partners etc.

§ Demonstration of good financial acumen.

§ Proven ability to work with senior stakeholders and business sponsors.

§ Delivery of large scale complex programmes/projects at pace, developing high performing interchanging teams to support delivery at each stage.

§ Strong people and team management experience.

§ Strong stakeholder management, negotiation and communication skills.

§ Proven implementation, programme, project & change management with benefits realisation experience.

§ Prior experience in a PMO, Transformation change, large scale change Programmes in a well-established and recognised service industry such as financial services.

Section VI: COMPETENCIES & INTERNATIONAL STANDARDS

COMPETENCIES

Core Competencies

Descriptions

Dependable

§  Displays resilience, persevering to overcome all obstacles in achieving results

§  Takes accountability and ownership for own and team results, failures and accomplishments

§  Displays integrity, and stands up for what is right and encourages others to do the same

§  Displays ambassadorship - ensures HSBC Values and Business Principles underpin his/ her business conduct and underlie own and team decisions

Open

§  Demonstrates respect, and seeks out other team members ‘ views and ideas in all situations

§  Shows agility and constantly seeks to identify, evaluate and try out new ideas for improvement and innovation

§  Proactively changes procedures/ approach when the current process is not adding value, and to improve performance and effectiveness

§  Leverages diversity by being open to people with different backgrounds, perspectives and culture to work respectfully together

Connected

§  Seeks to understand the stated and unstated needs of his/ her customers and other stakeholders

§  Takes steps to achieve high customer satisfaction, by always thinking ‘yes’ and customizing/ refining existing products and services innovatively to meet customer needs

§  Forges and maintains mutually beneficial, solid, trust based relationships with customers, community, relevant regulators and other stakeholders

§  Acts as an ambassador for HSBC and the Programme Team, upholding the reputation of the Bank in all interactions

Work together

§  Works collaboratively with other members of the team by sharing and seeking ideas and information

§  Seeks and provides feedback to others to improve mutual working relationships

§  Displays commitment to shared goals and uses these to effectively align and resolve conflicts with and between team members

§  Enables others to achieve team goals by providing support and building the right capabilities among them

§  Maintains an energetic and positive attitude to contribute to building the right team atmosphere

Technical Competencies

Programme Management Office

§ Setup and running a Programme Management Office function and execute the responsibilities

§ In-depth understanding of Programme management methodologies and approaches, including resource levelling and risk identification, milestone and benefits management.

§ Ability to develop project plans, establish clear success criteria/goals, assign clear accountabilities

§ Ability to identify the risks associated with key initiatives and identify mitigating measures.

§ Ability to track the progress of initiatives undertaken in the unit, and initiate corrective action where required.

Change Management & Control

§ Ability to setup, oversee and manage a central change control process

§ In-depth understanding of the issues associated with resistance to change.

§ Ability to proactively identify the need for change and build a strong case for it.

§ Ability to galvanise others to the cause.

§ Ability to identify and support change agents.

§ Ability to anticipate the issues and concerns and address them proactively to create support within and outside organisation to drive initiatives.

Leadership Competencies

Drive exceptional results

§  Identifies business challenges and cascades these in the Bank in the form of performance goals/ opportunities for differentiated performance

§  Drives collective accountability through appropriate actions such as involving goal-setting, ongoing communication to and motivation of people and teams to take ownership for their work/ outcomes

§  Articulates the standards of excellence/ quality expected from the function, and leads initiatives to drive their implementation

Lead with vision

§  Communicates the strategic priorities of the business and aligns individual and team objectives to strategy

§  Develops and drives the analysis resulting in the plans to drive the implementation

Manage and develop people

§  Identifies capability gaps and obstacles at the functional level and leads plans to bridge these with management

§  Takes genuine interest by coaching, providing guidance and counsel to team members

Exercise commercial judgment

§  Analyses and demonstrates consistent focus on financial implications of all decisions and bears in mind their impact on the bottom line

§  Is able to identify business risk (impact on customer, revenues, profitability etc.)

§  Supports identification, communication and implementation of regulatory and internal controls for mitigating business risks within the function

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