PMO Future of the Frontline

We are recruiting a PMO to provide programme support to the Frontline Re-engineering Pillar. The jobholder will help mobilise the programme and provide ongoing programme management support to ensure transparency, best practices and standards aligned to HSBC Change Framework. This role will be based in London, however facing off to a global stakeholder audience.

PMO KEY RESPONSIBILITIES

• Ensure the successful implementation of the Frontline Re-engineering pillar strategy, responsibilities, services and deliverables.
• Manage the opportunity backlog and organisation associated with the Control Tower triage process
• Monitor pillar reporting and assist the Control Tower lead in reporting to Senior Management.
• Manage and compile Programme and Project Management Related Financials and Programme information.
• Oversee project and delivery vehicle costs and ensure finance are well managed.
• Provide and maintain a capacity planning and resource tracking services across the pillar.
• Update and maintain, risk logs, Action logs, Decision logs, and Issue Register.
• Ensure the appropriate Programme Benefits are identified, quantified and their realisation planned.
• Track financial reporting and ensure adherence to HSBC standards.
•  Ensure a clear and robust governance structure, including accountable executives/sponsors, is maintained that conforms to HSBC standards and regulatory requirements.
• Ensure cross programme dependencies are managed and the dependency log is maintained and effectively manage all dependencies and interactions across associated and complimentary workstream
• Deliver and support programme governance across the various activities including planning, communication, reporting and financials and risk and issues management.
• Drive integrity and visibility across the workstream data in processes and MI, ensuring ‘golden source’ data is clearly defined and communicated
• Ensure timely and accurate reporting is provided to key stakeholders / sponsors
• Engages with stakeholders to create buy-in for the workstream.
• Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.
• Actively manages and co-ordinates the workstream plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
• Proactively determine, analyse and identify process performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.
• Influence and collaborates with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes

Certifications, Qualifications & Experience (For the Job – not the Job holder. Minimum requirements of the Job)

• A successful track record of supporting complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success
• Sound knowledge of Project Management concepts, processes/methods and tools
• Excellent understanding of Transformation frameworks, methodologies and best practice thorough understanding of the purpose, culture and fundamentals of the Global Transformation
• Good understanding of HSBC Group structures, processes and objectives
• Good understanding and operational knowledge of Global Transformation toolset, specifically Clarity
• Proven ability to lead cross-geographical teams
• Proven ability to work with senior stakeholdes and business sponsors
• Proven ability to develop strong networks with key stakeholders at all points in the global matrix, creating an ability to execute task at hand with minimum conflict
• Strong understanding, analysing, interpreting and working with information (both financial or non-financial) and variance reporting
• Strong experience in delivering strategic project management activities, being able to work with a complex and diverse stakeholder environment
• Effective management of dependencies and interactions across associated and complimentary projects

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