Priority Client Manager
- London, Greater London (GBR)
- £500 - £641 Per Day
- 12 Months
- Start date: ASAP
- Ref: HSBCJP00038219
- client management
- banking
- service delivery
- onboarding
- operating model
- kyc
- compliance
Wholesale Client Services provides multi-jurisdictional client support to HSBC’s Global Banking coverage teams and facilitates operational support for Client Onboarding, Credit reviews, Legal negotiations, KYC Renewals, and Maintenance and Exit activities across HSBC’s GBM products.
The overall objective of the Priority Client Manager (GCM) role is to facilitate and own the delivery of the end to end onboarding journey for the Banking Priority Client base, across the Priority Client Management network. Acting as a global single point of escalation both internally and externally, minimising client outreach, coordinating both KYC New to Bank and Renewals across the Corporate client sectors.
The role is client facing role managing our highest value clients where professionalism, client focus and a strong understanding of Policy and GBM products are critical.
The PCM is intended to operate with a strong leadership and commercial focus ensuring tight alignment to the objectives of the business, whilst enabling the right service delivery with a view to enhancing our client’s experience, in a controlled and risk focused environment.
Understanding and adhering to local and global compliance requirements is critical to the success of the role.
In delivering the business objectives the role holder must operate with integrity and adhere to the Business Principles and Values of HSBC.
Knowledge & Experience / Qualifications
- Broad overall understanding of the investment banking value chain and the context within which GBM Business Services operates.
- Must be able to manage a varied workload and prioritise effectively and execute seamlessly under pressure
- Able to build excellent working relationships across all Business units
- Strong commercial skills
- Excellent influencing, negotiating and interpersonal skills to all levels
- Self-starter, able to identify activities required in order to meet the needs of the Business unit
- Ability to lead and motivate other managers and staff, employing appropriate management styles often not under direct control (eg. product or functional partners in different geographies)
- Strong written and oral communication skills
- High energy characteristics necessary to support the needs of the Business and the Sector aligned operating model.
- Developed management skills, with experience in team building and managing a wide range of projects
- Experience in managing operational risks through close monitoring and continuous improvement
