Client Services Representative

Client Services Representative

London/Hybrid

Contract until end of 2025

Up to £706.38 p/d

If you’re looking for a career that will help you stand out, join HSBC Innovation Bank, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC Innovation Bank offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join this team in the role of Client Services Representative.

Background of the role:

HSBC provides internal and external clients with a Global Execution and Clearing Service across Listed Derivatives Exchanges and centrally cleared OTC CCP markets. The DCS Clearing function provides a complete support structure for internal and external clients to access Listed and OTC Cleared products ranging from supporting daily clearing processes, risk management and control functions through to final contract maturity. The function is globally integrated with Operational functions operating from London, New York, Hong Kong, Kuala Lumpur and Manila with who the successful candidate will have frequent interaction with.

Role context:

• Providing a controlled and efficient operating environment in which to successfully process trades and the associated lifecycle activities required to enable internal and external clients to access Centrally Cleared Markets

• Providing a high quality team who are competent in managing all aspects of the Post Trade functions across the transaction lifecycle ranging from Client Onboarding, Trade Clearing, Cash and Collateral management, Trade and Position reconciliations and other Post Trade Client Services to support the products through to final contract maturity

• Delivering a controlled Operating function that achieves internal and external Control and regulatory requirements and meets the expectations set out within the firm’s Global Standards and Operations Risk Management Framework

• Delivering processes which mutually maximise efficiencies for internal and external clients and stakeholders

• Providing appropriate resources and expertise to deliver on the Change Program and Investment strategy including non-discretionary regulatory change.

RESPONSIBILITIES:

• Providing Client Service coverage to our European client base for both Listed and OTC Cleared products.

• Providing clients with dedicated Client Services Representatives acting as the first point of contact for all day-to-day client issues, including; logging and tracking queries through to conclusion, coordinating margin cash moves, performing FX processing and facilitating the contract maturity and expiry process.

• Providing updates, demonstrations and guidance to clients utilising Post Trade Client Interface platforms enabling clients to view their accounts and to undertake various interactive tasks – e.g. request cash moves and perform position close outs.

• Identifying and implementing strategic solutions for clients and providing input as to how the firm can improve its Clearing offering both from a Technology and Process solution stand point.

• Conducting regular client service reviews and performing root cause analysis of exceptions for the client.

• Building strong relationships with Clients, Business and Operations stakeholders.

• Escalating exceptions and issues within the Controls Framework and having a strong understanding of the team’s key risks and controls and the importance of client confidentiality

• Understanding and applying the various regulatory requirements of Exchanges, CCP’s and Competent authorities

SKILLS AND REQUIREMENTS

• Clearing derivatives experience is essential

• Operational experience

• Strong communication skills

• Financial services experience is a must have

• Client facing experience is essential

• Accountable and responsible

• Positive attitude is key

• Proactive communicator

If you think you are up for the task and feel you meet the above criteria or interested to hear more information, please contact me on Amy.walker@tapfin.com

Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days then we will not be progressing with your application. Thank you for your understanding

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