Business Analyst / Product Owner
- London, Greater London (GBR)
- £500 - £539 Per Day
- 6 Months
- Start date: ASAP
- Ref: HSBCJP00049732
- business analyst
- process design
- agile
- product strategy
- change delivery
- strategy
- compliance
- relationship manager
- finance
- data analytics
Job description
Posted 16 February 2024
Job Title: Business Analyst / Product Owner (Private Banking )
Duration: 6 Months
Location: London (hybrid)
Pay Rate: £540 PAYE Per Day / Umbrella
Impact on Business
- Experience of designing and delivering Microsoft Dynamics features from a business perspective
- Knowledge of Private Banking and Front Office operations e.g. understands the day of Relationship Manager
- Turns product strategy into action and is accountable for ensuring that products are built to the ‘customers’ specifications and are commercially viable
- Good understanding across, technology, agile, design and business
- Support the Global Head of CRM GPB&W in determining and delivering the overall sales and leads management tooling strategy
Customers / Stakeholders
- Works in collaboration between global, regional, and country teams and builds strong relationships to ensure standardization and delivery of agreed definitions, processes and SLAs are achieved
- Collaborate with Customer, Products, Finance and Data Analytics to ensure delivery is aligned to relevant group and market strategies
- Identify/ address challenges/ barriers in this process
- Obtains buy-in from and influences senior management and stakeholders for specific key initiatives, commitments, and changes.
Leadership & Teamwork
- Acts in a manner that transparently promotes the organisation’s values and delivers in an aligned manner.
- Cultivate an environment that supports diversity and reflects the HSBC brand
- Work in a facilitative manner to build capabilities and progress objectives but does not lose sight of the key outcomes.
Operational Effectiveness & Control
- Support delivery across GPB&W, institutionalizing standard best practices to remove unnecessary complexity and increase stability.
- Support and manages operational risk by ensuring adherence to Group Legal, Risk, Compliance, Regulatory, and Information Security standards.
- Lead the identification and monitoring of BAU and process design specific problems, establishing and mandating changes in practice that lead to continuous improvement.
Major Challenges
- End-to-end design and implementation of framework connecting global teams, regional and markets in addition to engagement and alignment of other LOBs
- Accuracy and reliability of information and processes – crucial to have attention to detail
- Multi-functional and multi-market dependencies
- Global versus local accountabilities and deliverables
Role Dimensions
- Impact to all Global Private Bank and Wealth management markets
Knowledge & Experience / Qualifications
- Experience in Product Ownership/ Business Analysis and general business change delivery
- Good understanding of CRM principles and Sales and Leads management processes and solutions
- Minimum 5 years in a comparable financial services organization
- Experience of working across country/ regional and Global teams
Skills & Abilities
- Highly numerate and financially literate
- Able to see big picture and detail simultaneously
- High level of energy and enthusiasm.
- Excellent relationship building and senior stakeholder management skills.
- Strong leadership skills
- Able to influence, engage and lead in a positive, inspiring manner.
- Highly effective communicators with excellent interpersonal skills
- Culturally sensitive and understanding of local customer needs within the HSBC values frame.
Please note, in the event of a high volume of applications for this role, we will not be able to respond to each individual applicant. Unfortunately, if you have not been contacted within 7 days we will not be progressing with your application. Thank you for your understanding.
