Client Onboarding Implementation Advisor

Job Title: Client Onboarding Implementation Advisor

Pay Rate: £325 Per Day PAYE / Inside IR35 / Umbrella option is available

Location: London ( hybrid )

Duration: ASAP - contract until end of July

Role Propose  

Needed to support the increasing volume of UK branch client onboardings, some of which entail complex corporate structures and ownership drilldowns. HSBC Innovation Banking’s due diligence (DD) and KYC (Know Your Customer) practices and standards at client onboarding & implementation. Works directly with the front facing Relationship Management and Client Service teams, as well as back office Operations teams, to ensure that all new & updated client relationships undergo the appropriate levels of client identification and verification, due diligence, sanction screening and documentary approvals, as mandated by HSBC Innovation Banking’s KYC, DD & AML (Anti Money Laundering) procedures, to ensure validation and completeness of onboarding packs prior to submission for account opening. Follows the relevant processes and adheres to all regulatory compliance obligations to ensure that the above is achieved efficiently and consistently, and that effective communication is managed across the business throughout the end-to-end process.

The Onboarding and Implementation team plays a central role in the efficient and expert onboarding of clients on to the HSBC Innovation Banking, with a focus on ensuring delivery of a positive client experience throughout the process.

The Advisor assists sales teams in their onboarding efforts by providing KYC and due diligence expertise, and by preparing, reviewing, and validating onboarding packs to ensure that they are accurate, complete and orderly, and meet both external regulatory and internal audit and compliance standards.

Primary Responsibilities

• Working directly with internal relationship teams to facilitate client onboarding for their portfolios.
• Responsible for ensuring that all required AML/KYC regulatory compliance requirements are met, evidence recorded and filed as required by the relevant processes, procedures and standards.
• Manage their own portfolio of requests ensuring high levels of customer service, accuracy and pace.
• Liaise with prospective clients with confidence to ensure strict adherence to SVB policy, proactively following up with clients throughout the process.
• Capturing and effectively recording appropriate data in Bank systems in a timely manner throughout the process
• Perform end to end workflow of KYC on a wide range of client types and risk.
• Identifying and escalating any issues per the defined process to minimise any risk and/or negative client impact.
• Support the Senior Onboarding Advisors and other teams which may include Financial Crime, Compliance & Operational Risk, and Audit.
• Proactively manage any issues during the process to bring a swift resolution.
• Ensure all mandatory training is completed and attendance to all (applicable) training sessions.

Qualifications

The candidate must be hard-working, self-motivated and able to work independently in a team-oriented environment. The ideal candidate will possess a strong sense of urgency, be able to think beyond the initial set of facts or issues and have a strong orientation for probing for less than apparent solutions. He or she should bring a strong sense of ethics, sound business judgment and the desire to be a business-oriented problem solver.

Work Experience

Must have experience in a risk or control environment. Banking or Financial services advantageous.

Strong Judgment and Analytical Skills

The individual must demonstrate sound judgment and strong critical thinking skills. The individual must be highly detail oriented and able to grasp complex account requirements and corporate and beneficial ownership structures. Must be comfortable dealing with ambiguity and risk, be able to synthesize complex information effectively. Work closely with manager on translation of complicated issues into actionable recommendations and solutions.

Strong Relationship-Building and Collaboration Skills

The individual must proactively collaborate with partners across the organization, and work effectively with others to achieve the company’s business objectives. Must be willing to be held accountable to others in building best practice and due diligence for growing team

Communications

The individual must demonstrate excellent communication, including excellent written and verbal skills, and the ability to understand and disseminate complex information, and be able to clearly explain background context and reasoning for decision making.

Interpersonal Style

The individual must have excellent interpersonal skills and the ability to understand the demand and prioritization of multiple audiences. The individual should have a collaborative approach and a flexible style that allows for the input of others. The individual must share the core values of HSBC Innovation Banking.

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