UK Card Service Assistant
- London, Greater London (GBR)
- £12.5 - £13 Per Hour
- 6 Months
- Start date: ASAP
- Ref: 213697
- graduate
UK Card Service Assistant
£12.50 p/h PAYE
Finsbury Square, London
6 months with potential for extension
Role Summary:
We are looking for a UK Card Service Advisor to serve as the primary contact for telephone and email requests including technical support for clients relating to HSBC Innovation Banking’s business card propositions.
The products which will be supported by the UK Card Service Advisor, include that of our Debit, Charge and Virtual Card offerings. The UK Card Service Advisor is responsible for understanding, researching and/or escalating a variety of service and/or operational enquiries/tasks associated to card, ranging from (but not limited to), decline enquiries, limit amendments, supporting clients with self-serve functionality within MiVision as well as undertaking any maintenance tasks.
Role Responsibilities:
• Front line support, via email and telephony, navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service.
• Tailoring your service approach according to client needs to influence positive ‘client satisfaction’ survey responses.
• Prompt hand-off to the complaints team of any customer driven complaint received.
Skills / Experience:
• No prior banking experience required.
• Strong interpersonal, analytical, problem solving, organizational, prioritization, decision-making, and conflict resolution skills.
• Excellent communication abilities, including strong written and verbal skills, and the ability to explain complex issues and convey information, both internally and externally, in an articulate and professional manner.
• Proactively build internal relationships and collaborate with others.
• Enthusiasm for delighting clients.
If you are interested, please do not hesitate to apply, either apply direct or reach out at Max.Stylianides@tapfin.com
