Group ER Manager - ER Transformation

Job Title: Group ER Manager – ER Transformation

Location: HSBC London

Pay Rate: Competitive

Duration: 6 Months ( highly probability of extension )

Role Purpose:

The role holder will work with the Group ER Lead - Continuous Improvement to enable Group ER to achieve its strategic priority, specifically focusing on investigation transformation activity in 2023, including priorities related to the findings of the ER Investigation Thematic Audit and continuous improvement activities for Group ER.

Key activities will include:

• Work with the ER Lead – Continuous Improvement and the ER Transformation programme team to implement multiple workstreams identified as ER transformation priorities including, but not limited to, the introduction of fungible cohort of investigators, risk assessment, allocation, and triage, quality assurance redesign, and standardisation and streamlining of policies and procedures
• Work with the Change and Adoption lead and Functional analysts to create communication content & collateral and SME input to training materials for the multiple workstreams
• Support the standardisation and simplification of existing investigation processes with the introduction of new global standards, working with Business Analysts to create SOPs and HR Direct content, new tools and guidance for the multiple workstreams, including the HR FIM mandatory procedure
• Contribute to the roll out of continuous improvement activities, including offshoring and automation including use of AI and note taking, 360 feedback and actioning global standards for business led investigations,
• Collaborate with the ER Transformation Team, global ER stakeholders, including HR Advisory, HRIT, channel management, Global Whistleblowing Oversight Teams, other Investigation Functions and Regional and Country ER teams to deliver investigation transformation activity
• Contribute to the wider ER transformation agenda, working alongside, Project and Programme Managers
• Support remediation of existing MSIIs/MAPs
• Support the skills and capabilities assessment for investigators.

Major Challenges:

To be flexible and adaptable in an environment of frequently evolving priorities, strict operational controls and procedures and staying true to the values and strategy of the Group.

Role Context:

ER Transformation Programme team supports the implementation of ER’s transformation priorities, working closely with Product owners from across HSBC, including e.g., HR Advisory, HR channel management, HR systems and analytics, HR business partners, HR Risk, the business and other functions, where relevant to ensure that the outcomes are fit for purpose for the Group.

ER transformation priorities include, but are not limited to, remediation of actions following the ER Investigation Thematic Audit, such as the redesign of the Quality Assurance process and continuous improvement activities for Group ER, including investigation transformation including risk assessment and triage and fungible investigator cohort.

Management of Risk:

The role holder will ensure the fair treatment of our customers is at the heart of everything we do. This will be achieved by consistently displaying the behaviours required to support the Best Place to Bank principles.

The role holder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

Knowledge & Experience / Qualification

Knowledge

An understanding of the following would be beneficial to the role holder:

· HSBC Group structures, values, behaviour’s, processes, and objectives

· ER business & processes and the impact HR processes have upon HR Systems

· Knowledge of ServiceNow desired but not essential

Experience

· Experience of working in HR and/or ER investigations

· Able to understand, elicit, evolve existing processes

· Identifying continuous improvement activities and implementing recommendations

Capabilities

· Maintains relationships with areas of expertise within HR and other Functions (such as Employment Legal) to define ways of working

• Approaches change with curiosity and a growth mindset
• Collaborative team-player who can work across different cultures
• Proactive self-starter, who uses initiative, is highly organised with a high attention-to-detail
• Good written and verbal communication skills
• Customer-oriented, with the ability to determine tangible next steps based on customer/colleague feedback
• Completer-finisher with the ability to work in a high-volume, fast-paced environment with competing and changing priorities

Principal Accountabilities: Key Activities and Decision-making areas:

Value Creation

· Collaborate with all relevant stakeholders – inside and outside of the department – working closely with wider functional, regional, and business line teams, building strong relationships.

Support activities to enable Group ER to deliver its priorities.

Customers / Stakeholders

Develop and maintain a collaborative working relationship with relevant ER and HR Advisory Investigators and other relevant functions, key business stakeholders both internal and external as directed.

Typical KPIs and Targets:

Target

Establish positive working relationships across key stakeholders and teams within and external to measure feedback from stakeholders

· Management observation

· Performance against objectives

· Internal and external feedback

· Stakeholder’s feedback

If this role is of interest to you, please do not hesitate to apply! Either apply direct or reach out at renn.alfonso@tapfin.com

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