HSBCJP00044529 - Senior Manager
- London, England (GBR)
- £921.83 - £1024.25 Per Day
- 25 Weeks
- Start date: 16 Feb 23
- Ref: 165864
- analytics
- risk management
- strategy
- compliance
- audit
- data requirements
- internal controls
- governance
- best practices
- reporting
Job description
Posted 15 February 2023
London/ Hybrid
£797.50 PAYE/ £1024.25 Umbrella
6 Month Contract – potential extensions
Our client HSBC are currently seeking an experienced Senior Manager to join their team in the London office/remote working, this contract will be for 9 months with a review to be extended.
Role Purpose
The HSBC Data & Analytics Office (DAO) promotes a data-driven culture across HSBC through our strategy of:
• Protect: To protect our data we need robust policies for data management and enhanced governance e.g. data that is consumed from a trusted source, meets quality standards, and complies with regulatory obligations.
• Connect: Move to a data-led culture through enhanced training including on the job opportunities. Our talent is the glue between protecting our data and unlocking value for our customers.
• Unlock: Value is unlocked when we deliver on the opportunities our well-managed data presents e.g. improving customer / colleague experience, increasing revenue, commercialising our data, optimising capital, enhancing risk management or reducing costs
The Senior Manager – Workforce Management & Strategy primarily supports the Connect pillar of the strategy and will report to the Director – Workforce Management & Strategy.
The role holder will be responsible for:
• Understanding, leading, and adopting advanced “Ways of Working” to optimize efficiency of the DAO function.
• Working in collaboration with Technology, leading DAO with the shift to Agile, with mindset, behaviours, cadence of management meetings.
• Support the shape and delivery of the Global workforce and location strategy for DAO.
• Managing BAU & non-BAU people & change related activities, cyclical work pieces such as job architecture reviews, organisational structures, and short-term initiatives.
• Managing and contribute to planning, communication, roles and responsibilities in the context of the business area and location.
• Manage and support the drive towards community and collaboration; developing a community of data professionals who collaborate across boundaries and share best practice / experience to build skills and expertise.
Principal Accountabilities:
Impact on the Business
• Optimised workforce and location strategies design, developed and implemented.
• Understanding, leading, and adopting advanced “Ways of Working” to optimize efficiency of the DAO function.
• Identify and manage opportunities for continuous improvement and raising the standards of excellence across our Data organization.
Customers / Stakeholders
• Support in developing the DAO outcomes and how they are communicated to stakeholders; market and GB/GF
• Contributing to the DAO brand and engagement strategies
• Facilitate & support senior management decision making by the use of management information, performance information, analytics, forums, stakeholder feedback and HSBC strategy
• Consult with stakeholders to determine data requirements, to interpret data and to support decision making
• Participate in forums and committees to represent view of the remit area
Leadership & Teamwork
• Collaborate with other members of the DAO Function Management team to progress broader initiatives
• Provide clear direction, prioritise tasks and monitor workflow within own area for a midsized team, or leads project delivery for complex assignments with supervisory responsibilities
Operational Effectiveness & Control
• Manage and support the execution of the operational cadence and integrity of the DAO function.
• Support the development and monitoring of internal governance activities related to People.
• Investigate and seek remedies for discrete issues which may be adversely affecting business unit performance.
• Governance model and best practices adhered to
• Compliance to policies and procedures demonstrated
• Issues are understood and resolved in a timely and sustainable manner
Major Challenges
• Ongoing changes to the level and structure of the DAO function.
• Data Risk (incl. data quality and mismanagement).
Role Context
• Role located in London with functional and entity reporting to the Function Management, within the DAO Delivery & Strategy team.
Management of Risk (Operational Risk / FIM requirements)
• Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.
Observation of Internal Controls (Compliance Policy / FIM requirements)
• Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed. Optimizes relations with regulators.
Knowledge & Experience / Qualifications
• Familiarity with financial services organisations and more specifically HSBC’s structures, values, behaviours, processes and objectives
• Ability to distil and synthesise complex and varied data into actionable insights and recommendations
• Evidence of promoting positive change in processes, procedures, products, services etc. to deliver financial, people or efficiency goals
• Experience in implementing initiatives to increase professional excellence and capability across a breadth of roles within a matrixed organisation
• Acute business acumen, judgement and expertise with an in-depth knowledge of organisational psychology and behaviour (desirable)
• Experience within the professional discipline of Data and / or Business Architecture with an understanding of the value it provides to HSBC (desirable)
• Experience in driving, communicating and providing talent management to senior managers in a global organisation
• Experience in interpersonal and communication (written and verbal) skills with a proven ability to communicate effectively and confidently at all levels across the Group
• Ability to prioritise workload and respond to changing and varied demands. Recognise and act upon timely escalation of issues
• Organisational and planning skills
• Experience of Project / Change management – confident in challenging business processes
Please also see below link to our HSBC Career hub:
https://jobs.elevatedirect.com/tapfin-hsbc/index.html
If you are relevant or interested please don’t delay, contact me on Curtis.Sharpe@Tapfin.com
