Job description Posted 28 December 2022

ISV Client Service Manager HSBCJP00044130 -

£247.50 per day PAYE / £317.87 per day Umbrella


12 Month Contract

HSBC are currently searching for a Client Service Manager to join their team in London. HSBC are looking for someone who will be responsible for managing client relationships, with a focus on developing effective relationships with key Investment bank clients, to ensure consistently high service standers are delivered and that client queries are handled in a professional and effective manner.

  • The role will cover: Delivering superior client service across the portfolio of allocated clients.
  • Ensuring client feedback is captured and queries are responded to in a timely manner.
  • Establishing and maintaining strong relationships with internal stakeholders, including Transaction Management and Operations, to provide a seamless client experience.
  • Working in close conjunction with Business Development to identify and seek out new business opportunities.
  • Drive the Client Service Agenda autonomously and actively promote the Repack product.


  • Build effective customer relationships ensuring both client and ISV requirements are satisfied.
  • All clients to be visited on an annual basis and tracked in line with a rolling visitation schedule. 
  • Formal client surveys to be cascaded to clients to solicit feedback.
  • Identify process/technology improvements which will benefit the client experience.
  • Establish strong relationships with clients and seek out new and retentive revenue opportunities.
  • Provide operational support and assistance for the client portfolio, on any related issues to the CoE teams in Malaysia and India and act as an escalation point for local management.
  • Weekly monitoring of new transactions to ensure any operational issues can be flagged in advance of onboarding completion.
  • Ensure we enhance, enrich and deliver a smooth on boarding experience for the client, including coordinating with all internal stakeholders to ensure all requirements are being delivered on schedule.

Knowledge / Experience required:

  • 3 years’ minimum experience in Corporate Trust, preferably with previous operational experience.
  • Strong networking and presentation skills required to build and enhance client relationships.
  • Proven ability to communicate with several teams on a daily basis both locally and globally.
  • Ability to multi-task and manage frequently changing priorities.
  • Sound understanding of legal documentation governing roles/products supported.
  • Strong verbal and written communication skills – must be able to communicate effectively both internally with senior managers, team members and clients.
  • Ability to work independently and provide excellent client service.

If you are interested in this position please do not hesitate to apply, either apply direct or reach out at