Senior Business Manager - Communication (Governance)

Role Purpose

Technology is rapidly changing, with customers wanting to interact more quickly and securely with their service providers.

Our ambition is to be the world’s leading financial services technology team and are on a journey to transform accordingly. 

• With this level of transformation, we also need to be cognizant of the impact of all these changes, ensuring that the right level of governance, controls and reporting is in place and managed appropriately.
• The Manager, IT Governance will support the reporting and governance for HSBC’s Group Chief Information Officer (GCIO), working with key senior stakeholders regionally and globally. This includes supporting the delivery of globally consistent performance standards on reporting and governance, which are both in line with global standards.
• The role will report into the Chief of Staff Office for the Group CIO.

Key Accountabilities

• Supporting Chief of Staff with streamlining and creating efficiencies within the Chief of Staff Team
• Engage with relevant IT ExCo members and senior leaders to prepare Comms and Exco papers. To lead the preparation of material directly where required. Support the engagement with GCIO, GCOO and Head of Strategic Services to ensure that appropriate approvals and signoff of material are in place. 
• Working in partnership with Strategy and COO Teams to ensure that objectives, strategic deliverables and cost targets are met.
• Support (and lead where appropriate), the preparation and signoff of Board, Regulatory and Technology Strategy papers and material.
• Working with the Chief of Staff, CoS Governance Team and relevant IT ExCo members to prepare appropriate papers and materials that support the GCIO. This includes managing leadership communications and cascading where required.
• Work with a variety of stakeholders across functions, levels, and geographies to appropriately and accurately message content of reports and presentations and ensuring alignment with strategy.
• Support adhoc requests from Group and Bankwide stakeholders and lead planning, consulting and thought leadership projects as and when required.
• Support the continuing development, implementation and improvement processes and framework to support compliance to Group and IT Policies and Standards.
• Support and refresh Technology’s performance reporting for the GCIO and monitoring and tracking metrics on a monthly basis.
• Support the Chief of Staff with reviewing and maintaining the GCIO’s scorecard and identification of actions to be taken.
• Support the implementation and execution of the Communications strategy for the GCIO, both internal and external including management of scripts and events
• Support the Chief of Staff with planning and maintaining the GCIO communications runway
• Support the organisation of DBS IT ExCo meetings, including meeting preparation, governance, support and follow up (actions and activities) as required
• Support (and lead where appropriate) offsite planning for the IT ExCo. This includes travel approvals and tracking of IT ExCo travel plans to support wider communications and Technology strategy.

Major Challenges

• Flexibility and adaptability – constantly changing priorities and tasks that are potentially highly restricted in nature, unpredictable and wide ranging, complex and time sensitive requires the simultaneous handling of a broad range of issues.
• Stakeholder considerations – the role the highest quality, most succinct output that is suitable for senior executive management and external parties (including regulators) at all times, regardless of pressures
• Staying abreast of external developments in global regulation and competitor activity –  Proactive identification of issues and initiation of structured discussions with the key stakeholders across the GCIO, GCOO and DBS communities.

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