Customer Service Coordinator
- Chalfont Saint Giles HP8 4SP, UK, England (GBR)
- £12.6 - £14 Per Hour
- 36 Weeks
- Start date: 10 Oct 22
- Ref: 159997
- customer service
- invoicing
- order management
- problem solving
- administrative skills
- freight
- outlook
- excel
- legal
- outstanding communication skills
Job description
Posted 30 September 2022
Customer Service Coordinator
Contract until June ‘23
£12.99 p/h PAYE
Pollards Wood
Essential Responsibilities
- Provide an excellent service for end customers; distributers & subsidiaries, as applicable.
- Receive orders from customers and manage them in line with company policy and systems, following through to shipment and manual invoicing where applicable, ensuring a quality of service.
- Respond to customer queries in a timely and professional manner.
· Close liaison with our manufacturing plants, commercial partners and freight forwarders to ensure QMI accuracy.
· Participate, and lead where applicable the weekly operational calls with our commercial, finance and supply chain partners.
· Collaborate with ITC, ITC Legal and Controllership to ensure good understanding and adherence of all compliance rules for shipments to countries of concern.
- Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service.
- Build effective relationships with other departments to understand impact to customers and service levels.
- Work collaboratively with other GE departments for dispute resolution.
- Resolve invoice queries, raising credits and debits
- Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable.
- Establish close relationships with customers and commercial partners to gain their trust.
- Develop solid product knowledge and a strong understanding of the Supply Chain.
- Manage Complaints in line with company policy and systems.
- Routine work handling accordingly local standards and procedures, including release of stock
- Contribution to team goals and KPI metrics.
Qualifications / Requirements
- Outstanding communication skills, both written and oral.
- Excellent knowledge of the English Language, in written and oral.
- Customer focused
- Ability to manage self and tasks in a proactive manner
- Excellent organizational and administrative skills
- Attention to detail
- A calm and analytical approach to problem solving
- Willingness to work as part of a team, and drive/progress individual projects
- General computer skills (Word, Excel, Outlook, Explorer)
- Ability to keep focus in a hectic environment
- Accuracy and flexibility
Desired Characteristics
- ERP/SAP knowledge is an advantage
- Order management and customer service experience
