ServiceNow Developer - HSBCJP00043474

Job Title: Service Now - Full Stack Developer

Location: Canary Wharf, London (travel to office is required at least once or twice a week)

Duration: 6 months minimum

Inside IR35

Day Rate: up to £670 via Umbrella

Job Spec:

Purpose of Department

·  The ServCo Group has been established to meet regulatory rules (the Operational Continuity in Resolution rules (OCiR)) regarding recovery, resolution and ring fencing. Those rules require us to place our critical shared service capability (people, systems, premises, etc.) into a safe haven, i.e. a legal entity structure within the HSBC Group which is separately governed and financially resilient. Structuring ourselves in this way removes operational dependencies between operating banks, and therefore reduces the risk of contagion should any of our banks get into financial difficulties. The ServCo Group therefore is a collection of legal entities which holds that capability and is financed accordingly.

·  In setting up the ServCo Group, a number of activities have been established, including, Service Catalogue, Service Mapping, Contracts Management, Data Management, Performance Reporting, Delivery Service Billing MI (DSBMI) and Query Management. The key responsibility of Service Management Support (SMS) is to support and facilitate these areas and assist the Global Businesses, Global Functions and HOST through the information, reporting and insight SMS provides.

Role Purpose

·  The ServiceNow Developer will need to understand business requirements and change requests assigned to the development team and provide effective technical solutions. The role holder needs to have a high level of ServiceNow development capability to ensure that the business requirements are well understood and translated seamlessly into technical requirements and also to document and implement them in ServiceNow.

·  The primarily responsibilities will include ensuring daily execution of deliverables, developing the agreed solutions and documenting the technical implementation. The role holder also needs to support the development team by providing technical support and clarification of the requirements as a subject matter expert.

·  This role would also support the communication and delivery of requirements with relevant stakeholders in order to develop and influence solution direction as appropriate, resolve complex problems or transactions, where expertise is required.

Job Description

The ServiceNow Developer will:

·    Provide support for Global ServCo initiatives by developing and delivering functionalities within the ServiceNow platform.

·    Assess the viability of new requests and provide proposals and solutions to the business that meet business requirements, align with IT strategy and maximise reuse opportunities.

·    Create and update Technical Documents when necessary.

·    Demonstrate good analytical skills to ensure business problems are questioned and understood and the solutions are cost effective and timely.

·    Ensure development is completed as per the customer’s requirements and provide consultation/technical support to the development wherever required.

·    Be a subject matter expert and would be required to manage multiple small scale, moderately complex development projects.

·    Identify opportunities to improve the application / streamline development activities wherever required and promote / drive innovation in technologies, processes, and tools

·    Use scripting tools to automate routine tasks being done in the ServiceNow platform

·    Report progress and identify and raise any issues/risks, escalating as appropriate to enable satisfactory resolution

·    Establish and maintain good communication and relationships with relevant stakeholders, both internal and external to the ServiceNow Delivery Team.

·    The role will report to the ServiceNow Delivery Manager - ServCo

Qualifications

Skills/Experience Required

·    Experience in designing and implementing solutions within ServiceNow is required.

·    Good knowledge of the core concepts of ServiceNow to include its OOTB functions and customization capabilities.

·    Experience of developing within a customized ServiceNow instance

·    4-5 years of ServiceNow Developer experience, including APIs, Access Control, Client and Server side scripting, Import sets and Transform Maps & scripts, Service Portal including Widget development, Notifications, System Upgrades, System clones

·    Good working knowledge of JavaScript

·    Experience in writing technical documents is essential.

·    Understanding of Agile methodologies and working practices.

·    Must be able to design, discuss, question and document system solutions

·    Experience of system testing with a focus on end-user testing and ensuring traceability between requirements and test cases

·    Able to work under pressure and demonstrate initiative, enthusiasm and a rapid learning capability 

·    Proven results-driven approach with the ability to take initiative, handle multiple tasks and shifting priorities and meet deadlines

·    Experience of forming and maintaining network relationships - solid partner/stakeholder interaction skills

·    Both spoken and written communication skills with experience of adapting style and approach to the audience and message to be delivered. 

·    ServiceNow Certification preferred.

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