Job description Posted 23 September 2022


Job title: Change Manager (Controls and Conduct)

Location: HSBC London, Canada Square

Rate: £522.50 PAYE Per Day

LOA: 12 Months

1 Month notice – 10 November 2022



The Control Office is a function that sits within the markets business within the Global Banking and Markets area of HSBC. The Control Office helps manage and control non-financial and new risks in the business, including but not limited to operational, conduct and product lifecycle risk.

An overarching purpose is to protect HSBC, its People, Clients and Financial Markets by helping to safeguard the delivery of fair outcomes to our customers and avoiding disruption of the orderly and transparent operation of Financial Markets.



The Change Manager will be responsible for change management activities for the Front Office Supervision work stream part of the Controls and Conduct programme.  The programme’s main objective is to assess the adequacy and effectiveness of the key controls over unauthorised trading activity within the Global Markets business.  The Change Manager will initially focus on two main work streams: Global Cancel and Amends and Trade Lifecycle and Analytics, whilst providing oversight to the Front Office Supervision projects. 

• Coordinate interaction across the business and IT teams for across the following project phases:

•           Initiation / Discovery

•           Requirements elicitation

•           Solution analysis

•           Delivery

•           Support

Leadership & Teamwork

• Work with Business Partners to clarify problems/opportunities, scope and expected outcomes.

• Clarify business requirements and work with customer to understand business context and issues. 

• Liaise with the technical BA and PM and Development Team(s) to ensure user requirements match design and build.

Operational Effectiveness & Control

• Maintaining an up-to-date understanding of the business strategy, current practices and system capabilities;

• Identifying new opportunities and promoting activities where customer satisfaction can be improved.

• Understanding the business issues and data challenges within the customer’s organisation and industry.

Typical Targets and Measures

- Pragmatic prioritisation process.

- Planning of business activities and management of all project phases.

 - Support project implementation, including training, procedure documentation, operating model implementation.

- Monitor production issues, manage detailed resolution and ensure appropriate communication directly.

The candidate will need to build strong relationships with the customers and stakeholders in their region to ensure that change is managed, governed and put in context with the business and HOST change strategies. 

Where the Change Manager is not the primary lead for a project, they should provide appropriate global oversight and support.

• Front to back coordination and integration with other programmes/streams.

• Ensure that the requirements are clearly understood by the technology team(s).

• Contribute to the definition of solution design options and support solutions that address the defined business case


Essential Experience:

  • Bachelor's or equivalent University degree
  • Business Analyst/PM experience (at least 5 years relevant experience in IB Front Office environment);
  • Evidence of a successful track record delivering change in a IB Front Office environment;
  • Good experience and understanding of non-financial risks in a Front-Office environment, including deep knowledge trading controls, control frameworks, risk management & regulatory demands;
  • Has experience of delivering non-technology as well as technology related change;
  • Excellent written skills and experience of drafting policies and procedures;
  • Good communication skills and ability to operate at multiple levels;
  • Attention to detail;
  • Has experience of managing senior stakeholders and ability to build strong relationships;
  • Collaborative style with ability to quickly build trust and credibility;
  • Good understanding of project management and business analysis best practices, methodologies and the project lifecycle;
  • Strong delivery focus and an emphasis on business outcomes
  • MS Word/Excel/PowerPoint.


Essential Skills / Competencies


  • An ability to articulate business requirements on behalf of front office practitioners for consumption by IT teams.
  • Drive and resilience as must be comfortable working in rapidly changing and ambiguous situations
  • Proactive and willing to use own initiative to resolve issues.
  • Inquisitive and willingness to ask probing questions
  • Excellent communication and interpersonal skills
  • MS Office tools including solid PowerPoint skills 
  • Familiarity with HSBC current systems and business processes.