Job description Posted 14 September 2022

Role – Change & Implementation Manager

Rate – £660 PAYE / £856.90 Umbrella Per Day

Location – London, Canada Square. Hybrid/Remote

Duration – 6 Month with scope for extension

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. They are currently seeking an experienced individual in the role of Change & Implementation Manager.

HSBC is going through an unprecedented period of change in its move to a sustainable globally led and connected organization. There is increasing external scrutiny and pressure on the Financial Services industry from governments, regulators, media, investors and brokers.


The role holder needs to understand the impact of all these changes on Procurement and HSBC and support the CPO as necessary. The role holder will be required to interact with many internal and external parties at the highest level of management and therefore needs an outstanding level of professionalism and gravitas.


Role Purpose:

  • The Change and Implementation Manager will be responsible for the management and delivery of Key Strategic Procurement Programmes.
  • The role holder will manage the change and implementation of various procurement transformation projects in order to simplify / automate / standardize the function’s operations as part of the through effective change management
  • The Change and Implementation lead will work closely with the Head of Change and Innovation, other Global Procurement Operations teams (including Global Procurement Systems, COE Managers, Regional Head of Procurement Operations), Global Businesses and Functions at all levels of management
  • Manage all key stakeholders, define, and implement stakeholder engagement approach, ensure that stakeholder interactions are effective
  • Define and manage the change and implementation approach for change and innovation programmes covering the end to end procurement processes
  • Influence the change strategy and shape the delivery approach across a series of projects or component activities, building stakeholder buy-in around plans, commitments and changes.
  • Stakeholder considerations – effective stakeholder management to ensure the highest quality, most succinct output that is suitable for senior management and external parties. Builds strong partnerships and constructively challenge
  • Proactive identification of issues and initiation of structured discussions with the key stakeholders, maintaining alignment to deliver against the Strategic Procurement Strategy


Key Accountabilities:


  • The jobholder will be joining at a time where the programme is fully underway and will need to be confident in getting up to speed and jumping in head first.
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
  • The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
  • The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards. The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.
  • This will be achieved by:
  • Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.


Knowledge and Experience:

  • Strong interpersonal and communication skills with a proven ability to communicate effectively and confidently at all levels, including senior Execs
  • Strong collaboration skills with ability to meet deadlines and respond dynamically to emerging demands
  • Ability to produce and present concise information & metrics
  • Proven experience in change management (managing associated impacts to people and the organization that may occur as a result of implementing transformation projects/ programmes)
  • Coupa, SAP, Ariba and Systems Implementation
  • Proven experience of positive, challenging interactions with senior stakeholders
  • A strong financial services or insurance background
  • Source to contract, technical and business readiness, Procurement, Tracking, Reporting and Governance experience

Either apply direct! Or please contact me at / 0161 503 560