Role: Business Analyst
Rate: £525 Per Day PAYE
Location: HSBC Edinburgh (Hybrid, once a week), can be in London Office but travel expenses will not be paid
Duration: until the end of the year (highly probability of extension)
Risk & Compliance Transformation (CT) ensures effective and efficient definition, planning, management and execution of global change programmes related to financial crime risk, supporting the business teams and HSBC to meet its regulatory commitments and covers key areas such as money laundering, sanctions and anti-bribery and corruption.
Global Transformation Business Analysts are at the centre of how Transformation shapes, delivers and embeds change working with the business and our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer and business in these discussions. The Business Analyst’s change management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class business processes. Business Analysts will often lead design workstreams or teams, managing other Global Transformation Analysts, SMEs and resources from our delivery partners.
- Employs an improvement mindset to identify and define issues or problems that are less obvious; participates actively and constructively in brainstorming meetings where problems are discussed and/or resolved
- Brings structure and order to undefined problems and/or large-scale problems, making them easier to address and solve
- Uses systemic thinking and creativity in devising solution options
- Evaluates relative costs, benefits and obstacles of potential solutions before implementing
- Articulates or translates complex information in clear, meaningful and structured way to suit audience.
- Understands the Group’s priorities, business drivers, competitors and competitive strategy to help drive strategically aligned solutions, considering aspects of risk/reward.
- Questions small-scale business decisions that do not
- demonstrate alignment to the Group’s commercial strategy
- Anticipates issues and risks and acts to mitigate these quickly;
- handles any unforeseen roadblocks swiftly and effectively
- Thinks ahead to identify potential risks to service or performance and deals with them proactively; effectively manages review processes to identify quality issues early
- Builds effective working relationships with analysis and design teams in our delivery partners and works well with external partners
- Often acts as an expert across multiple projects or programmes simultaneously, guiding the teams on their requirements gathering, design, change or implementation approach. May conduct one off business research and analysis tasks related to programme or project scope.
- Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
- Identifies areas of impact on the target operating model and designs activities to mitigate impact
- Manages requirements traceability through design and delivery
- Utilises financial skills to develop a high-level business case, considering investment and high-level benefits
- Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
- Manages the change audience through the commitment curve with communications, training and development
- Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
- Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope
- Supports project or programme resourcing activities.
- Allocates tasks and objectives to other analysts on a project or programme.
- Content heavy role – Business Analysts must demonstrate strong business knowledge and sound business sense, and stay abreast of the industry, business-wise and technology-wise.
- Stakeholder complexity – Business Analysts will often need gather requirements and agree designs across business stakeholders, dealing with different interests and resolving disagreements and conflicts, and sometimes needing to challenge poor requirements and design decisions. They will often attend and lead these meetings or workshops with no Global Transformation supervision.
- Multi-disciplinary – Business Analysts need to be able to shape business requirements and solution designs that encompass all aspects of the delivery (customer, people, process, policy, technology - system, data, infrastructure, etc). Often Business Analysts will work across multiple projects at the same time.