Job description Posted 08 August 2022

Job title – Business Analyst

Location – Remote

Rate – PAYE £440 / Umbrella £571.27 per day

Start date – ASAP

Contract – 3 months +

Our client HSBC are currently seeking four Business Analyst’s to join their Commercial Banking team. Undertaking a remote working role, this contract will run until the 31st December 2022, with the possibility for extension.


This is a key position contributing towards supporting the HSBC CMB Business Banking vision to be the Global SME bank of choice. Within GCMB we’re leveraging our size and strength and investing in our digital capabilities to simplify how we do business for our SME clients and create a step change in cost to serve. We are building a world-class organization capable of high-paced, end-to-end transformation centered around our customers. A critical element of achieving our goal is to enhance the Digital Service offering available to our customers; with a key focus on our primary digital channels; Internet Banking and Mobile.

As a Business Analyst, your role will be pivotal in supporting the delivery of projects to improve our client experience across a number of significant Business Banking Markets around the world. This position is responsible for leading analysis for changes and new features/ services that deliver enhancements to our Desktop and Mobile propositions for SME Business Banking customers. As a Business Analyst you will be involved from initial scoping, discovery and documentation of requirements right through to post implementation continuous improvement.

In return, we will support your growth and development and provide you with the opportunity to be part of a significant commercial transformation. You’ll play an important role in driving our investments to success and delivering a customer experience fit for the future.

Key Responsibilities:

The key strategic deliverables for which the role is responsible for are:

  • Working with colleagues & cross-functional teams to define and own business user requirements, functional specifications and business cases
  • Document current and future state business and technology processes and perform root cause analysis of failure elements and recommend improvements
  • Producing clear, high quality documentation for scrum teams, business and other stakeholders for various programmes of work. This will include defining Epics, User-Stories and agreeing the Definition of Ready with both business and technical teams.
  • Work closely with the Product Owners for Internet Banking and Mobile and other stakeholders to validate and prioritise requirements, drawing on research and customer insight to meet user needs.
  • Collaborate with both Business & IT colleagues, including teams working on associated digital channels to identify opportunities and ensure a strategic & consistent user-experience.
  • Engage and work closely with UX Designers, including third-party agencies, to develop the best-in-class user experience, validate via customer testing and to ensure consistency across design, UX and technical capability.
  • Operate within a user-centered design process, working in an Agile fashion to agreed sprint and release plans.
  • Support the end-to-end digital process, from design through to development, testing and deployment, ensuring that digital deliverables meet business requirements and are fit for purpose to release to customers.
  • Develop user-acceptance test strategies and plans to support business/customer sign-offs, ensuring the product is fit for purpose.
  • Support business readiness and commercialisation activity to enable new releases


Must have:

  • Past experience of Agile or Scrum methodologies
  • Past working experience in a relevant role i.e. Business Analyst, Business Consultant
  • Experience working in Financial Services
  • Good interpersonal skills and business / technology knowledge
  • Stakeholder management across multiple functions – onsite and remote
  • Good understanding of the project lifecycle
  • Ability to work independently and collaborate effectively as part of a team
  • Effective negotiation skills, with the ability to influence decision making and decision makers

If you are relevant or interested please don’t delay, contact me on 0161 5466297 /