Senior Business Analyst (Design Lead) x2 - HSBCJP00042714

Job Title: Senior Business Analyst (Design Lead)  

Location: Remote Hybrid  

Contract length: 8 months

Rate: £550 PAYE

Role Purpose

Our client HSBC are currently seeking a Category programme Manager to join their team. Undertaking a hybrid working role, this contract will be for 8 months.

Required to lead the design of the ‘Operational and Resilience Risk (ORR) ’ function as part of the wider optimisation of ORR that will ensure the Function is operating with even greater effectiveness and efficiency and this able to provide ‘best in class support to HSBC’s strategic pillars.  The programme is a strategic initiative of which the design of ORR is a fundamental cornerstone to the long term success of the programme.  We are seeking internal candidates with very strong TOM design experience ideally in the Risk space. This work needs to start immediately given the 2023-2026 FRPs are dependent on the outcome of this work.  This CtA/CtB funded role is on a 6/9 month term to match the deliverables of the programme.

CORE CAPABILITY Q1/3: WORKING IN A DYNAMIC ENVIRONMENT

• Putting time and effort into growing a network of stakeholder relationships to facilitate getting things done quickly and effectively
• Building, maintaining, and strengthening mutually beneficial, sustainable relationships with internal and external stakeholders
• Engaging stakeholders through effective communication, communicating complex and technical information in a meaningful and compelling way
• Leveraging stakeholder relationships to ensure that synergies between people and groups are recognised and harnessed

Leads in a Dynamic Environment – level of capability we are looking for

• Continuously adapt to balance and prioritise competing needs and deliver what is required to achieve the right outcomes in the right time frame
• Willingly take responsibility for complex and difficult decisions in uncertain times
• Act as a role model for encouraging and embracing creativity, innovation, and new technologies to improve the customer experience and business performance
• Lead others through change with energy and enthusiasm to ensure change happens

CORE CAPABILITY Q2/3:  ENGAGING WITH CUSTOMERS / STAKEHOLDERS / COLLEAGUES

Definition

• Focuses on their customers/stakeholders/colleagues, to understand, respond to and anticipate their changing needs and priorities
• Demonstrates inclusive behaviour, valuing diversity and recognising the importance of looking after the well-being of ourselves, our customers/stakeholders/colleagues
• Communicates openly and honestly and conveys information in simple and understandable ways to build trusting relationships
• Works collaboratively within and across boundaries of all kinds in the interests of customer service and operational effectiveness

Leads Effective Engagement

• Continuously look for innovative ways to improve business outcomes and add value to customers/stakeholders/colleagues
• Promote and encourage a diverse, inclusive, and resilient work environment, encouraging a range of perspectives and actively seeking and providing feedback
• Communicate with clarity, impact, and passion to inspire audiences and create a shared understanding and commitment
• Serve as an advocate for collaboration, facilitating multi-team and cross-functional working for current and long-term benefit

CORE CAPABILITY Q3/3:  WORKING RESPONSIBLY

Definition

• Embedding HSBC values and good conduct in everyday actions and behaviours to consistently do the right thing
• Adhering to legal, regulatory and internal compliance requirements in all aspects of work
• Taking responsibility for anticipating and mitigating the risks associated with own work and the work of others
• Acting with courageous integrity by standing firm for what is right, raising concerns about wrongdoings, and encouraging others to do the same 

• Embed Effective Ways of Working

• Lead by example, being consistent in words and action and embedding the right behaviours
• Embed efficient and effective ways of working that ensure compliance with relevant legal, regulatory, and internal policies, processes, and controls
• Be an advocate of effective risk management, regarding it as an as an enabler of good business
• Create an environment where people feel comfortable to speak up about wrongdoings and react appropriately when they do

COMMON CAPABILITY Q1/3:  BUSINESS ANALYSIS AND DESIGN

Definition

Creating, defining, and designing business and operating models that enable the business to connect and operate effectively to deliver the Group strategy

Using relevant metrics to identify and define the appropriate management processes that meet current and future business needs

Identifying and assessing changes to the target operating model and determining ways in which the impact of these can be mitigated

Collaborating with relevant stakeholders to understand their requirements, test proposed solutions and enable them to effectively manage changes to the business and operating models

Defines Operating Model Architecture

• Challenge business intent in a constructive manner to accurately define requirements and design detailed business solution and structures
• Interpret business drivers, imperatives, and vision into multiple, detailed business architecture models, managing the impacts on technology
• Assess business performance against credible variables and define activities to manage the impact of change on the target operating model

Convert the business model into a detailed operating model, working collaboratively with stakeholders to refine the design

COMMON CAPABILITY Q2/3:  MANAGING CHANGE AND IMPLEMENTATION

Definition

Understanding, designing, and planning the activities needed to implement change rapidly and successfully delivering desired business outcomes and benefits

Applying a range of timely and effective strategies for articulating impact, and building understanding and commitment to the change in all stakeholder groups

Managing the execution of integrated change and implementation activities to facilitate transition to the new arrangements, whilst minimising business disruption or execution risk

Leading the adoption, embedding, and sustaining of the change in a manner which overcomes barriers, embeds new ways of working and delivers the desired benefits

Leads Transformational Change

• Lead the planning of all aspects of transition to the end state, including desired future capabilities and ways of working
• Engage and mobilise stakeholders, sponsors, and team around a shared vision, creating enthusiastic change champions with a shared ambition to achieve the desired outcomes
• Lead the transition of staff, customers, and the organisation to the future state at scale and pace

Assess and plan for change impacts and identify resistance to change, ensuring minimal disruption to business as usual, mitigating impacts and addressing challenges, to embed sustainable ways of working

COMMON CAPABILITY Q3/3:  PROBLEM SOLVING AND CRITICAL THINKING

Definition

• Identifying and defining problems that impact on your work or the wider business
• Delivering structure and discipline to an unstructured problem
• Using both logic and creative thinking to devise solutions

Implementing solutions and anticipating their impact

Delivers complex problem resolution

• Identify and analyse complex problems involving the wider team; generate feasible and creative solutions considering all aspects and consequences; lead brainstorming meetings to discuss and/or resolve problems
• Conduct or direct work on root cause analysis to establish a causal structure around large scale and/or complex problems
• Bring creative flair and deep logic to problem solving, using a variety of tools and techniques

Evaluate multiple perspectives when considering the impact of major issues; develop and implement solutions that have long term viability for the organisation/business

TRANSFORMATION SPECIFIC Q1/3:  BUSINESS CASE & BENEFITS REALISATION

Definition

Targeting and defining the benefits of a change intervention

Articulating the business case, including required investment and benefits

Managing and developing business cases to ensure they continue to meet business needs

Monitoring, enabling and facilitating benefits realisation, in line with business case commitments

TRANSFORMATION SPECIFIC Q2/3:  PROCESS REENGINEERING

Definition

Understanding and mapping out complex processes in order to identify areas for improvement or re-engineering

Gathering and analysing statistical and qualitative data to understand current state processes and model the risks and benefits of potential process changes

Articulating and demonstrating the benefits of change in order to influence stakeholders and gain their support for action

Leading and managing re-engineering programmes, from opportunity identification through to implementation and benefits tracking

TRANSFORMATION SPECIFIC Q3/3:  DELIVERY AT PACE

Definition

Prioritising your work and that of others effectively to ensure strategic goals and immediate business opportunities can be maximised

Understanding the priorities and value that drive the need for delivery and removing obstacles or roadblocks; planning and preparing to ensure resources are used efficiently and effectively

Working with a sense of urgency ensuring the Group remains agile

Managing and understanding your capacity and that of your team(s)

TECHNICAL CAPABILITY Q1/1:  AGILE EXPERTISE

Definition

Understanding, embracing, and encouraging the utilisation of Agile delivery methodologies where appropriate for the change requirement, recognising and explaining the expected benefits resultant from their usage

Leading and managing the practical execution of Agile delivery, including ceremony participation and facilitation, artefact creation and stakeholder engagement

Identifying and executing innovative notions of continuous improvement to refine delivery in the context of uncertainty and the HSBC landscape

Working collaboratively and collectively with relevant stakeholders to provide real value to the business and customers as efficiently and effectively as possible 

If you are interested then please don’t delay, email anthony.oguntokun@jeffersonwells.co.uk

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