Job description
Posted 06 July 2022
Role – Executive Assistant
Rate – £22 p/h
Location – London, Hybrid
Duration – 6 months initially, scope for extension
Role Purpose (Overall high-level summary of the role)
Provide effective comprehensive Assistant support for Bankers within Global Banking.
Principal Accountabilities: Key activities
- Represent the Banker, exercising confidentiality, discretion, and personal sensitivity in all aspects of the role, exercising judgement
- Own and manage multiple complex diaries, using initiative to resolve conflicts and anticipating the banker’s requirements, ensuring efficient scheduling of meetings, co-ordinating with all relevant parties to ensure best possible use of time
- Anticipate, coordinate, and manage complex international travel and meeting schedules and prepare itineraries
- Timely reconciliation and submission of all travel and expenses
- Manage and maintain key communication networks, building excellent rapport within team and maintaining effective relationships showing discretion as required
- Maintenance of client information on HSBC systems
- Project manage and organise large events/conferences as appropriate to the role
- Provide cover as appropriate, working collaboratively with other team members, ensuring phone line(s) are manned at all times.
- Consistently demonstrate a willingness to own/tackle problems as they arise and ability to identify issues for upward referral
- Ensure own, and enable bankers, timely compliance with HSBC policies, procedures, and protocols, including performance review process
- Operate within policy and seek to use the most cost-effective solutions, e.g., travel/expenses requests are within policy and budget, encourage greater use of video conferencing as an alternative to travel, managing room bookings (no shows) etc
- Role model and ambassador for desirable secretarial behaviours and competencies, providing cover for others in the team as requested
- Support on technology eg for presentations, video conferencing etc
- Filing archiving and destruction
- Ad hoc duties as required by the business
Skillset / Knowledge & Experience Required
- Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
- Exercise confidentiality, discretion, and personal sensitivity in all aspects of the role
- Experience in dealing with people
- Strong teamwork skills
- Ability to build and maintain strong internal and external relationships
- Timely escalation of issues
- Proactive with good organisational skills and forward planning
- Excellent communication skills
• Project professionalism at all times being resilient under pressure