Job description Posted 06 July 2022

Role – Executive Assistant

Rate – £22 p/h

Location – London, Hybrid

Duration – 6 months initially, scope for extension

Role Purpose (Overall high-level summary of the role)


Provide effective comprehensive Assistant support for Bankers within Global Banking.  


Principal Accountabilities: Key activities


  • Represent the Banker, exercising confidentiality, discretion, and personal sensitivity in all aspects of the role, exercising judgement
  • Own and manage multiple complex diaries, using initiative to resolve conflicts and anticipating the banker’s requirements, ensuring efficient scheduling of meetings, co-ordinating with all relevant parties to ensure best possible use of time
  • Anticipate, coordinate, and manage complex international travel and meeting schedules and prepare itineraries
  • Timely reconciliation and submission of all travel and expenses
  • Manage and maintain key communication networks, building excellent rapport within team and maintaining effective relationships showing discretion as required
  • Maintenance of client information on HSBC systems
  • Project manage and organise large events/conferences as appropriate to the role
  • Provide cover as appropriate, working collaboratively with other team members, ensuring phone line(s) are manned at all times.
  • Consistently demonstrate a willingness to own/tackle problems as they arise and ability to identify issues for upward referral
  • Ensure own, and enable bankers, timely compliance with HSBC policies, procedures, and protocols, including performance review process
  • Operate within policy and seek to use the most cost-effective solutions, e.g., travel/expenses requests are within policy and budget, encourage greater use of video conferencing as an alternative to travel, managing room bookings (no shows) etc
  • Role model and ambassador for desirable secretarial behaviours and competencies, providing cover for others in the team as requested
  • Support on technology eg for presentations, video conferencing etc
  • Filing archiving and destruction
  • Ad hoc duties as required by the business


Skillset / Knowledge & Experience Required


  • Demonstrate strong organisational skills, regularly act on own initiative, highlighting issues and suggesting possible solutions
  • Exercise confidentiality, discretion, and personal sensitivity in all aspects of the role
  • Experience in dealing with people
  • Strong teamwork skills
  • Ability to build and maintain strong internal and external relationships
  • Timely escalation of issues
  • Proactive with good organisational skills and forward planning
  • Excellent communication skills

•           Project professionalism at all times being resilient under pressure