Job description Posted 14 June 2022

Job title – PMO Analyst (Future of the Frontline)            

Location – London, Hybrid, 2 office days a week

Rate – PAYE £412.50 / Umbrella £535.56 per day

Start date – ASAP

Contract – 6 months


Our client HSBC are currently seeking a PMO Analyst (Future of the Frontline) to join their team. Undertaking a remote working role, contract will be for 6 months.




HSBC's Global Banking & Markets business is one of the largest of its kind in the world. It combines sophisticated 24-hour global coverage with a detailed knowledge of local markets. Products & services are offered through a network of more than 60 countries worldwide. The trading and sales forces attend to customers that include the world's central banks, international and local corporations, institutional investors, financial institutions and other market participants.


The GB Strategy & Analytics team sits within the GB Chief Commerial Office and seeks to drive the successful delivery of strategic business outcomes within agreed investment boundaries through efficient and effective project delivery.


HSBC Group CEO has outlined a series of key objectives as part of its 2020/2021 Strategy announcements focusing on improving profitability, reducing costs, increasing capital efficiency and enriching client service. However, a rapidly evolving external environment presents challenges for our clients and the Bank (e.g.  a shifting competitive landscape, reconfiguration of local and global supply-chains, record low interest rates and new ways of working).


It is against this backdrop that the Future of the Frontline programme was launched. This programme seeks to build upon the HSBC’s market leading position, and take a truly client-centric approach to how we serve clients, supporting our clients’ strategy and growth ambitions and generating increased revenue and efficiency.


The four Pillars of the Future of the Frontline are:


  • Client Co-Creation -  Establish the most appropriate coverage model changes to implement, taking into account evolving client needs, strategic growth ambitions and regional variations
  • Frontline Reengineering - Simplify the ecosystem of digital tools for the frontline and deliver quickwin opportunities to release frontline capacity and productivity
  • Frontline Analytics - Provide timely, precise and data-drive insights to our front-line to deepen our customer relationships, release capacity and support growth, leveraging the large wealth of HSBC data and tapping into external data sources
  • Frontline Experience - Identify the required up-/re-skilling of the frontline to meet client expectations


We are recruiting a PMO to provide programme support to the Frontlie Analytics Pillar. The jobholder will help mobilise the programme and provide ongoing programme management support to ensure transparency, best practices and standards aligned to HSBC Change Framework.

This role will be based in London, however facing off to a global stakeholder audience.


PMO Key Responsibilities:


  • Ensure the successful implementation of the Future of the Frontline strategy, responsibilities, services and deliverables.
  • Monitor Programme reporting and assist the Workstream lead in reporting to Senior Management.
  • Manage and compile Programme and Project Management Related Financials and Programme information.
  • Oversee project costs and ensure finance are well managed.
  • Provide and maintain a capacity planning and resource tracking services across the programme.
  • Update and maintain, risk logs, Action logs, Decision logs, and Issue Register.
  • Ensure the appropriate Programme Benefits are identified, quantified and their realisation planned.
  • Track financial reporting and ensure adherence to HSBC standards.
  •  Ensure a clear and robust governance structure, including accountable executives/sponsors, is maintained that conforms to HSBC standards and regulatory requirements.
  • Ensure cross programme dependencies are managed and the dependency log is maintained and effectively manage all dependencies and interactions across associated and complimentary workstream
  • Deliver and support programme governance across the various activities including planning, communication, reporting and financials and risk and issues management.
  • Drive integrity and visibility across the workstream data in processes and MI, ensuring ‘golden source’ data is clearly defined and communicated
  • Ensure timely and accurate reporting is provided to key stakeholders / sponsors
  • Engages with stakeholders to create buy-in for the workstream.
  • Plans effectively around delivery constraints and optimises the plan to maximise benefits and minimise risk.
  • Actively manages and co-ordinates the workstream  plan/roadmap, handling changes as they arise and keeping stakeholders focused on the agreed change outcomes and benefits
  • Proactively determine, analyse and identify process performance metrics and measurements and dictates improvement plans to track and drive on time delivery and adherence to budget.
  • Influence and collaborates with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes



Management of Risk:


  • The jobholder will ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organisation.
  • This will be achieved by consistently displaying the behaviours that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or external regulators.
  • The jobholder is responsible for managing and mitigating operational risks in their day to day operations. In executing these responsibilities, the Group has adopted risk management and internal control structure referred to as the ‘Three Lines of Defence’. The jobholder should ensure they understand their position within the Three Lines of Defence, and act accordingly in line with operational risk policy, escalating in a timely manner where they are unsure of actions required.
  • Through the implementation the Global AML, Sanctions and ABC Policies, supporting Guidance, and Line of Business Procedures the jobholder will make informed decisions in accordance with the core principles of HSBC's Financial Crime Risk Appetite.
  • The following statement is only for roles with core responsibilities in Operational Risk Management (Risk Owner, Control Owner, Risk Steward, BRCM, and Operational Risk Function
  • The jobholder has responsibility for overseeing and ensuring that Operational risks are managed in accordance with the Group Standards Manual, Risk FIM, & relevant guidelines & standards.  The jobholder should comply with the detailed expectations and responsibilities for their core role in operational risk management through ensuring all actions take account of operational risks, and through using the Operational Risk Management Framework appropriately to manage those risks.


This will be achieved by:

  • Continuously reassessing risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
  • Ensuring all actions take account of the likelihood of operational risk occurring, addressing areas of concern in conjunction with Risk and relevant line colleagues, and also by ensuring that actions resulting from points raised by internal or external audits, and external regulators, are correctly implemented in a timely fashion.



Knowledge, experience & Qualifications:


· A successful track record of supporting complex projects and/or programmes, utilising appropriate techniques and tools to ensure and measure success

· Sound knowledge of Project Management concepts, processes/methods and tools

· Excellent understanding of Transformation frameworks, methodologies and best practice thorough understanding of the purpose, culture and fundamentals of the Global Transformation

· Good understanding of HSBC Group structures, processes and objectives

· Good understanding and operational knowledge of Global Transformation toolset, specifically Clarity

· Proven ability to lead cross-geographical teams

· Proven ability to work with senior stakeholdes and business sponsors

· Proven ability to develop strong networks with key stakeholders at all points in the global matrix, creating an ability to execute task at hand with minimum conflict

· Strong understanding, analysing, interpreting and working with information (both financial or non-financial) and variance reporting

· Strong experience in delivering strategic project management activities, being able to work with a complex and diverse stakeholder environment

· Effective management of dependencies and interactions across associated and complimentary projects



Please also see below link to our HSBC Career hub: -

If you are relevant or interested please don’t delay, contact me on 0161 503 5517 /