Senior Technology Programme Manager

Senior Technology Programme Manager

Remote/Sheffield/London

6 months with likely extension

Global Operations Technology provides the delivery of technology solutions and ‘Run’ support of functions directly for HSBC Global Operations. The team consist of a global delivery function, interlocked across all GBs/GFs with a regional and national delivery capability.

Job Profile:

·     Influence strategy and shape the programme approach across a series of projects or component activities, building stakeholder buy-in around plans, commitments and changes

·     Accountable for assisting business stakeholders with the decomposition of complex business requirements into Epics and User Stories that can be delivered by Technology teams via respective backlogs with minimum cross product co-ordination

·     Accountable for the delivery, governance & reporting to stakeholders including the Product owner in the business, head of a service line or Product within Technology

·     Drives the use of Agile methodologies within Technology teams (e.g. Scrum, Kanban, Lean) in line with corresponding transformation frameworks at the bank

·     Ensure Technology programmes align to HSBC strategies and contribute to towards achieving strategic aims

·     Ensuring that all Technology practices and associated tools are being adopted and adhered to within the Programme

·     Accountable for all elements of programme financial management, including headcount and software delivery capitalisation

·     Manage negotiation with and management of, and service agreement monitoring of third party contracts with Technology suppliers

·     Manage the development and promotion of the technology portfolio and project management practices 

·     Work across business and technology to establish effective controls, procedures and quality assurance processes for the product in line with the Business Transformation Framework and HSBC Risk and Controls framework

·     Manage the reporting of progress, issues, dependencies and risks to committees and make recommendations to influence decision making in order to maintain progress towards delivery and benefits realisation

Candidate Requirements:

To be successful in this role you should have proven experience within the Technology sector with knowledge of the following skills:

·       Strong stakeholder management and communications skills

·       Experience of working at an operational level in international environments which drive a true international perspective;

·       Experience in managing individuals in different geographies

·       Leadership skills needed for managing a team of specialists;

·       Experience in creating and reviewing executive reports (up to board level)

·       Experience in dealing with Senior Management, internal and external audit

·       Experience in dealing with senior management, business and wide array of global stakeholders

·       Team-oriented mentality combined with ability to complete tasks independently to a high quality standard

·       Experience within fast-moving, complex and demanding corporate environments

Experience 

·       Proven track record in a corporate client environment and an ability to anticipate clients’ needs and tailor service delivery to them

·       Proven record in decision making

·       Proven ability to work with a variety of levels including senior executives both internal and within client hierarchies

Skills 

·       Proven leadership skills including coaching, motivation and communications skills to inspire others

·       Strong ‘team’ skills promoting an environment of co-operation and trust, overcoming resistance where encountered

·       Strong analytical and financial skills

·       Excellent prioritizing, organizational and time management abilities

·       Excellent verbal and written communications skills

·       Significant Portfolio management experience.

·       Experience working with Agile Delivery methedology atbprogramme level.

·       Experince creating teams fromscratch.

·       Opperating model creation expperience.

·       Experience with Jira and Confluence.

Customers / Stakeholders

·       Establish rapport and build effective working relationships within own team and with other colleagues e.g. Finance, HOST.

·       Support less experienced team members.

·       Foster open and honest communication which anticipates stakeholder expectations.

·       Understand own stakeholders' objectives, direction, priorities and challenges, managing and addressing concerns and objections.

·       Strives to deliver outstanding service and customer advocacy.

·       Influence and collaborate with own stakeholders, to build consensus and shape change outcomes.

·       Completion of activities and tracking of status during project lifecycle

Leadership & Teamwork

·       Challenge design decisions when/where appropriate.

·       Ask questions to clarify own priorities and manage time effectively.

·       Listen actively to colleagues and communicate clearly and openly. 

·       Adopt a collaborative approach to working with other teams across organisation boundaries.

·       Run meetings as required demonstrating independence and decision making when required

·       Take a proactive approach to own development by seeking performance feedback and coaching, setting development objectives and identifying diverse learning opportunities.

·       Act as a role model to less experienced members of the team and supports them to be successful.

Operational Effectiveness & Control

·       Run requirements management processes and design business solutions.

·       Manage requirements traceability through design and delivery.

·       Coordinate requirements gathering, documentation, prioritisation and traceability working, sometimes working with multiple program teams and senior stakeholders.

·       Support impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope.

·       Support compliance with all relevant mandatory standards, group policies and tools such as Business Transformation Framework, ISR and data policy, as well as maintaining a focus on internal controls such as Op Risk and SOX.

·       Support project or programme resourcing activities.       

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