BA/ PM -HSBCJP00041814

Business / Function:

Global Markets, Control Office

Role:

Business Analyst / Project Manager – Markets Customer Monitoring Programme 

Reports To:     Line:

                           Function:

Penny Marshall, Programme Manager

Markets & Securities Services CCO

New or Existing Role

Y/N

New

Proposed Global Career Band:

GCB4

Overview:

Highlights of department:

(Please give an overview of the business area and describe current and future projects/areas that the candidate will be working)

The Control Office is a function that sites within the Global Markets business within HSBC. The Control Office helps manage and control non-financial and new risks in the business, including but not limited to operational, conduct and product lifecycle risk.

The successful candidate will be fulfilling a Business Analysis & Project Management role within the Markets Customer Monitoring Programme.

Responsible For:

(Please describe the role that the candidate will be undertaking within the team)

• Work with COOs, CCOs, Financial Crime Compliance, Middle Office and other stakeholders to design a set of controls as part of a Conduct Framework to address gaps identified during the risk assessment process in relation to Anti Money Laundering controls within Markets;

• Work with the above-mentioned stakeholders to define an agreed set of detailed requirements, facilitating workshops to elicit requirements and to facilitate agreement where divergent opinions are raised;

• Work with External Vendor & HSBC Technology teams to define an implementation plan and determine how the implementation can be optimized and/ or phased to put effective controls in place efficiently. Identify appropriate technology solutions to enhance control and determine where interim tactical solutions are required;

• Draft clear and concise procedures that provide effective guidance for Control Owners and Compliance to communicate and reinforce procedure change.

• Ensure all assessment, design and implementation activities engage an appropriate and complete set of stakeholders across relevant Markets product groups and supporting infrastructure functions and are performed within the defined scope of the programme and support its objectives;

• Support the Programme Manager and relevant Programme Leadership Team in the creation of the appropriate programme communications for multiple levels of stakeholders;

• Work with the MCM Programme Manager to ensure adequate delivery plans are defined and agreed with the relevant stakeholders, ensuring planning is performed at the appropriate level such that all stakeholders involved in the production of deliverables are engaged and clearly understand how their contribution meets the objectives and benefits targeted by the wider programme;

• Actively identify, assess and manage risks and issues that arise in defining a control framework for conflicts, ensuring they are monitored and managed appropriately to minimise impact on delivery, escalating as required

• Provide status reporting including visibility on status against milestones, and transparency of risks and issues.

ESSENTIAL EXPERIENCE (in order of importance)

Including: Education, technical knowledge (number of years), company/industry experience, IT knowledge (levels required), languages etc.

•  Business Analyst/PM experience (at least 5 years relevant experience in IB Front Office environment);
•  Evidence of a successful track record delivering change in a IB Front Office environment
•  Has experience of delivering non-technology driven as well as technology driven change
•  MS Excel/ PowerPoint.
•  Excellent written skills and experience of drafting policies and procedures;
•  Good communication skills and ability to operate at multiple levels, attention to detail
• Has experience of managing senior stakeholders and ability to build strong relationships
• Collaborative style with ability to quickly build trust and credibility;
• Good understanding of project management and business analysis best practices, methodologies and the project lifecycle
• Strong delivery focus.
• IB Sales & Trading experience including an understanding of conflicts of interest, trading controls, control frameworks, risk management & regulatory demands

ESSENTIAL SKILLS/COMPETENCIES

Including: Interpersonal skills, management, leadership, communications, sales, planning and organising, project management skills etc.

• Confident and able to communicate at all levels;
• Able to multi-task and prioritize;
• A proactive, self-starter, who is can be relied upon to act on initiative;
• Can do’ attitude with a willingness to roll-up the sleeves in order to get things done;
• Manages to balance structure & best practice versus pragmatism;
• Strong commercial awareness.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business activities associated with the role, specifically HSBC Ban plc internal controls and compliance policies and manuals.

DESIRABLE SKILLS/COMPETENCIES

Including: Interpersonal skills, management, leadership, communications, sales, planning and organising, project management skills etc.

• Becoming the natural partner and first point of contact to advise business on shape, size and approach of a programme in the initial stages of mobilisation and execution capability
• Build credibility through the effective delivery of in-flight projects and future assignments to ensure a more widespread use of the team as primary execution owners
• Improving cost efficiency by reducing the GBM reliance on external vendors and enforcing first point of contact principle as above
• Bringing enhanced transparency on execution progress to all stakeholders, empowering informed and correct decisions