UX Writer

UX Writer

£300 p/d PAYE or £389.50 Umbrella

London/ Remote

Duration – 30/09/2022

The Content Studio sits within Digital Messaging Experience & Sales (DMES) and is responsible for managing HSBC’s public websites (PWS) for Wealth and Personal Banking (WPB) globally and secure content on multiple platforms.

The UX Writer is responsible for working with the different cross-functional teams across our wider Digital teams. They are required to work collaboratively with our Experience Design team, Product and Analysis teams to create clear, consistent and market-leading content for our products and features.

As part of a global team covering all HSBC locations, the role holder will be required to work effectively to create content to improve user experience by providing feedback on current trends and inconsistencies, complemented with the journey flow, design purpose and business objectives.

Impact on the Business/Function

·      Creating clear, concise and market-leading English content, suitable for communication with international audiences from a variety of backgrounds, for all devices supported by the global operation.

·      Support production of high-quality and accurate copy across print, digital and social channels for products and services

·      Optimise and reconfigure existing internal and external communications to adhere to UX best practice.

·      QC/QA own and teams work, assisting colleagues by proofing output as required.

·      Work across a variety of projects, ensuring adequate and appropriate prioritisation.

·      Ensure all content presents an accurate overview of brand and is aligned to brand guidelines/tone etc.

·      Ensure consistency both within and across documents, brands and sub brands.

·      Communicate effectively with stakeholders at a local, regional and global level

·      Identify opportunities from a copy standpoint to improve our customers' digital experience

Knowledge, Qualifications & Experience

·      English copywriting qualifications or equivalent

·      Experience of User Centred Design methodology and its practical implementation

• Experience and knowledge of delivering digital best practice in areas such as content management and accessibility is advantageous

·      Experienced in multi-channel content creation (web, print, mobile, tablet)

·      Familiar with the use of tools including Confluence, JIRA or Adobe Experience Manager

·      Innovative – the ability to approach things differently or do different things to deliver goals

·      Strong communication skills, both written and verbal, to explain complex or technical issues in plain English

·      Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities, including the ability to communicate technical issues, resolve differences and influence stakeholders

·      Good time management and ability to prioritise projects and tasks accordingly

·      High levels of resilience and self-motivation.

• Experience in finance, banking or a regulated industry is advantageous

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