(Derivatives Clearing Services) Client Service Specialist

Job title – (Derivatives Clearing Services) Client Service Specialist

Location – London (Hybrid)

Rate – PAYE £467.50 / Umbrella £599.90 per day

Start date – ASAP

Contract – 9 months

Our client HSBC are currently seeking a (Derivatives Clearing Services) Client Service Specialist to join their team in the London office/remote working, this contract will be for 9 months with a review to be extended.

Background to Derivatives Clearing Services (DCS) Operations at HSBC:

HSBC provides internal and external clients with a Global Execution and Clearing Service across Listed Derivatives Exchanges and centrally cleared OTC CCP markets.  The DCS Clearing function provides a complete support structure for internal and external clients to access Listed and OTC Cleared products ranging from supporting daily clearing processes, risk management and control functions through to final contract maturity. The function is globally integrated with Operational functions operating from London, New York, Hong Kong, Kuala Lumpur and Manila with who the successful candidate will have frequent interaction with.

The broad function of Derivatives Clearing Services comprises:

·      Providing a controlled and efficient operating environment in which to successfully process trades and the associated lifecycle activities required to enable internal and external clients to access Centrally Cleared Markets

·      Providing a high quality team who are competent in managing all aspects of the Post Trade functions across the transaction lifecycle ranging from Client Onboarding, Trade Clearing, Cash and Collateral management, Trade and Position reconciliations and other Post Trade Client Services to support the products through to final contract maturity

·      Delivering a controlled Operating function that achieves internal and external Control and regulatory requirements and meets the expectations set out within the firm’s Global Standards and Operations Risk Management Framework

·      Delivering processes which mutually maximise efficiencies for internal and external clients and stakeholders

·      Providing appropriate resources and expertise to deliver on the Change Program and Investment strategy including non-discretionary regulatory change.

The Client Service team and this role are responsible for:

·      Providing Client Service coverage to our European client base for both Listed and OTC Cleared products.

·      Providing clients with dedicated Client Services Representatives acting as the first point of contact for all day to day client issues, including; logging and tracking queries through to conclusion, coordinating margin cash moves, performing FX processing and facilitating the contract maturity and expiry process.

·      Providing updates, demonstrations and guidance to clients utilising Post Trade Client Interface platforms enabling clients to view their accounts and to undertake various interactive tasks – e.g. request cash moves and perform position close outs.

·      Identifying and implementing strategic solutions for clients and providing input as to how the firm can improve its Clearing offering both from a Technology and Process solution stand point.

·      Conducting regular client service reviews and performing root cause analysis of exceptions for the client.

·      Building strong relationships with Clients, Business and Operations stakeholders.

·      Escalating exceptions and issues within the Controls Framework and having a strong understanding of the team’s key risks and controls and the importance of client confidentiality

·      Understanding and applying the various regulatory requirements of Exchanges, CCP’s and Competent authorities

Core Activities

·      Acting as the single point of entry for clients Clearing Listed and Cleared OTC products with HSBC

·      Provision of high quality Client Service through verbal and written communication

·      Strong focus on ownership and driving clients requirements through to successful conclusion

·      Managing client Cash and Collateral moves associated to Margin calls

·      Managing diverse Client queries related to the Clearing offering

·      Performing Post Trade portal demos and supporting client roll out and usage.

Participating in Client visits / calls to enhance the relationship and driving efficiency

Leadership & Teamwork

·      To work effectively within the Client Service team, primarily covering the European client base for all cash and trade transactions on all global derivative exchanges and CCP’s.

·      To assist the team by being adaptable to evolving Clearing Services business requirements

·      Collaboration with Global DCS teams

Role Dimensions

·    The role encompasses the successful management of HSBC’s clients in terms of Operational, Regulatory and Reputational risk

·    There is also a commercial aspect to the role with client visits, on boarding engagement and sales pitches

The role forms part of the overall client’s decision to clear business with HSBC and the function acts as the central point of entry into the firm for clients.

Knowledge & Experience/Qualifications

·      Solid understanding and application of operational risk control requirements

·      Organisational skills for constantly changing risk environment.

·      Client service and relationship skills, required to manage and interact with;

·      Control office

·      Product control

·      Credit Risk management

·      Internal stakeholders within the Derivatives Clearing Services business unit.

·      External clients clearing Listed and OTC product leads

·      Cross Asset Client Service peers and Operational managers within Markets and Securities Services

Please also see below link to our HSBC Career hub: -

https://jobs.elevatedirect.com/tapfin/index.html

If you are relevant or interested please don’t delay, contact me on 0161 503 5522 / carrisa.armstrong@jeffersonwells.co.uk

• Contact us
• Terms of Service

Elevate Platform LTD. Copyright © 2022 - All Rights Reserved.