Pensions Administrator - HSBCJP00040732

Pensions Administrator

£200 p/d PAYE or £256.64 p/d Umbrella

Whiteley

6 Months

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. We are currently seeking an experienced individual to join their Retirement Services team in the role of Pensions Administrator.

The GCB6 Senior Pension Administrator - based within Retirement Services - WBS

The role of Senior Pension Administrator – Retirement Services Wealth Business Services is to be responsible for completing the administration on HSBCs Self-Invested Personal Pension

This role requires a great level of inter-personal skills

for managing expectations of HNW clients, internal and external advisors therefore delivering a best in best class of client service is paramount to HSBC. 

Good all round pension knowledge is essential as the role is 50% telephone based as the successful candidate will be on the frontline of the team dealing with queries from clients and advisers.

So must have a confident telephone manner and preferably experience in dealing with telephone calls (possibly in a pension provider’s call centre)

Due to the nature of the role, it is preferable that the successful candidate has a demonstrable background in SIPP administration

Key Accountabilities:

·Client Service

·Telephone experience

·Day to day pension management/servicing

·Work allocation

·Reviewing and up-dating procedures with close liaison with various internal teams

·Appropriate escalation of issues to management e.g. those that have regulatory/reputational/financial risk

·To continually consider and execute the FSA’s principle of Treating Customers Fairly’ (TCF).

Knowledge and Experience:

·       In-depth technical knowledge and experience working in pension administration obtained through a Self-Invested

·       Personal Pension. Knowledge of SSAS, Sections 32s, Executive Personal Pensions would be advantageous

·       Experience working with Delta’s SIPP~Pro software is essential

·       Being both pre-active and reactive to business needs, initiating actions/processes to answer those needs

·       To proactively manage internal and external customer, internal and external adviser queries and enquiries

·       Building and maintaining positive relationship with scheme members

·       Management of client records, office systems and procedures

·       Excellent written and interpersonal communication skills

·       Excellent organisational and self-motivating abilities

·       Ability to work on their own initiative as well as being able to identify when it is necessary to seek advice

·       and support

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