7944 -4 – Senior Business Relationship Manager
- Manchester, ENG (GBR)
- £400 - £500 Per Day
- 6 Months
- Start date: ASAP
- Ref: 7944-4
- business process improvement
- business relationship management
- communication
- business analysis
- ITIL Service Operations
- data analysis
- configuration management
- strategy development
**For IR35 purposes this role is out of scope**
You are a translator and mediator between IT Operations and Digital, whilst representing a single point of contact to Digital for IT infrastructure, applications and live product support
Responsibilities
• Investigate operational needs to drive recommendations in order to improve capability, processes, tools
• Identify and align end user needs to existing and new IT Operations’ processes
• collaborate with stakeholders, building effective relationships including supplier relationships.
• Collaborate with the business to plan new joint initiatives, evaluate proposals, and determine how they fit into IT strategy and planning capability roadmaps and priorities.
• Track end-user satisfaction, productivity measurements and review insights with appropriate business and third-party representatives
• Contribute to the development of policies, standards and guidelines for IT strategy and planning.
• Identify improvements and drive proposed solutions through to implementation by introducing more effective and efficient technologies (people, processing and tooling) to deliver increased automation.
• Attend Supplier Relationship review sessions to reflect on business client satisfaction and capture continuous improvement measures.
• work towards and update stakeholder framework and engagement plans
Be able to communicate Digital Workplace technology and changes successfully to all colleagues regardless of grade and Digital awareness
· Keen and willing to learn the benefits of developing a change network as well as resistance management.
· Be confident in delivering DW coaching sessions either face to face or via Lync
· Administer online assessments after each coaching session
· Maintaining the DWC toolkit
· Work with upskilling team to ensure the self-learning for DWC is always clear and effective
· Support DWC throughout the transformation
· Encourage adoption with a positive outlook
· Address any questions or concerns by DWC or Site Leads by various means ( intranet , email, skype)
Qualifications
• Graduate degree or equivalent - mandatory
• Business Relationship Management Professional (BRMP®) preferred
• Certified Business Relationship Manager (CBRM®) preferred
• Master of Business Relationship Management (MBRM®) preferred
Technical Knowledge
Level 2 Working knowledge in the following project management areas is essential:-
Agile Methodology
Waterfall Methodology
Requirements gathering
Stakeholder analysis
Stakeholder mapping
Customer Satisfaction Surveys
Engagement Surveys
Value Stream Mapping
Value optimisation creation
Data analysis of business processes and KPI
**For IR35 purposes this role is out of scope**
Qualifications
• Graduate degree or equivalent - mandatory• Business Relationship Management Professional (BRMP®) preferred
• Certified Business Relationship Manager (CBRM®) preferred
• Master of Business Relationship Management (MBRM®) preferred
