Regional Facilities Lead Manager
- Croydon, (GBR), London, (GBR)
- £425 - £460 Per Day
- 6 Months
- Start date: ASAP
- 2 positions available
- Ref: PSR1JP00009866
- facilities management
- testing
- access control
- procurement
- customer service
- process improvement
- service delivery
- commissioning
- project delivery
- proactive
- customer services
- supplier management
Accountabilities and Responsibilities:
To ensure delivery of an excellent facilities management service for our customers for both Hard and Soft FM Services in order that customers can perform at their best, enabling the delivery of HMRC business objectives.
• To take the lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements.
• Supporting the development/evolution of our customer focused services.
• Take the lead to integrate contractor delivery in the Regional Centre whilst ensuring robust management of performance on legacy contracts across the estate
• Review and report on supplier performance to the Estates Area G7 FM Lead, acting to drive continuous improvement
• Provide leadership and direction to your team, whilst ensuring a collaborative and joined up approach with colleagues across FM Services and the wider Estates business operation.
• Ensure provision of high quality and consistent communications with customers and key stakeholders including the current HMRC SRM community.
• Provide a visible presence for our customers ensuring the best quality of service and excellent customer communications
• Collaborate with others to integrate customer services at the local level including:
o With Support Services (access control, mail, FF&E, utilities)
o With Project Delivery (projects including Workplace Improvement Programme and office closures)
o With CDIO (IT service delivery)
o With Estates Transformation (testing and commissioning of new facilities)
• Manage customer feedback and Level 2 complaints
• Provide a proactive local interface with hard and soft FM suppliers and landlords integrating service provision to customers
• Assure hard and soft FM supplier and landlord performance
• Apply contract incentives and sanctions within delegation and make recommendations to the Area Head of Facilities Management
• Plan, approve and deliver Minor New Works within budget
• With Project Delivery, plan and support project delivery and office closures
• With Estates Transformation, carry out testing and commissioning of new facilities
• Support the mobilisation of new service providers and de-mobilisation of existing suppliers
• Collate and inform appropriate management information to enable the effective management of the estate and suppliers
• Identify and manage customer service and FM risks
• Act as the deputy to the Regional Centre Working Environments lead
• Lead and develop the team
The Candidate:
• Experience within a facilities management / contract management function
• Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships
• Strong customer service ethos.
• Desirable contract/supplier management experience
• Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships.
• Supplier management including assurance of KPIs/SLA’
• BIFM Level 4 qualification (or similar)
If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our sourcing specialists now.
"In applying for this role you acknowledge the following; this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment, and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different."
Public Sector Resourcing is currently seeking a Regional Facilities Lead Manager for a 6 month contract on behalf HMRC
Location: London or Croydon
Day rate: £460
Purpose of the Role:
The Estates Directorate is responsible for enabling HMRC through the supply, management and maintenance of HMRC’s operational estate and the provision of associated support services. Its purpose is to provide a service to our customers by providing the right working environment for our people to support the delivery of HMRC business objectives, whilst providing good value for money for the taxpayer.
Estates Facilities Management Services team is responsible for managing the supply of FM services to 60,000 HMRC customers.
HMRC is currently transforming its estate from over 170 small, old and sometimes poor quality offices to less than 30 modern buildings largely in city centres. This is an exciting opportunity for a Regional Facilities Manager who will be at the centre of this change supporting the provision of services in both legacy and new estate working alongside customers to enhance the service they receive. This will include a rare opportunity to manage a team in establishing new facilities management services in a large Grade A city centre building.
Reporting to the G7 Area Head of Facilities Management Services, this role sits within the Service Delivery function which provides customer enabling services both directly and through service delivery partners.
The role holder leads a team of Higher Officers and Officers.
