Business Change Manager

Within GSK’s Global Manufacturing & Supply Chain division there is an opportunity for a Business Change Lead to join the Change Management team on the Manufacturing ERP Programme. In this position, you will play a key role in leading a transformational change for the Manufacturing ERP Programme impacting GSK’s Manufacturing and Supply Chain network (circa 73 sites) globally. To successful candidate will manage the implementation of the business change strategy across multiple GSK manufacturing sites to ensure effective role out and adoption of the M-ERP (SAP) template and ways of working.

The successful candidate will have experience of executing change management strategies and interventions for ERP change projects. They will also have experience of managing the full change management lifecycle of diagnosis, design, implement, and embed and bring insight and suggestions to drive continuous improvement.

In addition to these technical skills vital to the success of the role is an understanding of what it takes to initiate, implement and participate in a substantial organisational change initiative.

Basic Qualifications & Skills:

• Enabling and Driving Change – The holder of this role must possess skills / capabilities in leading and driving changes across large and complex teams
• Business Credibility – The holders of the Business Change Lead roles must possess the credibility to deliver the M-ERP Simplification Programme goals for the group of sites or functions
• Continuous Improvement – They must be capable of setting clear goals and tracking the realization of these goals through business changes and systems implementation programmes.
• Highly Structured Analytical Approach - They must be capable of shaping and operating within a highly structured and standardized framework for driving business change. Demonstrate well developed problem solving and root causing capability.
• Consulting skills - Interpersonal skills that are capable of building relationships across different stakeholder and functional groups, capturing and aligning inputs from these groups then driving them to an agreed direction
• Teamwork – They must be capable of working effectively in large, complex cross functional teams
• Communication – They will be capable of communicating simple and compelling messages that summarise the overall programme direction and the benefits of GSK.
• Planning –They must be capable of defining detailed plans for their aligned sub-teams and driving these sub-teams to deliver to these plans.
• Cultural sensitivity – ability to work effectively across different cultures and to tailor the change management approach to align with the culture of the country

Specialised Knowledge:

• Experience of using business change management methodologies (e.g. BCM, ADP) to drive large scale business change programmes.
• Knowledge of OE Lean Foundation tools and experience of applying to transform a business
• Depth of knowledge and experience in GMS operations, acquired through leadership roles in multiple site / functional leadership roles
• Experience of managing major IT system deployments at sites or functions e.g. MERPS, LIFT
• Knowledge of HR regulations pertaining to organizational change

Specific Responsibilities include:

1. Leads the Business Change for a group of sites

• The Business Change Manager will be accountable for driving the change in a specific group of sites
• They will work closely with Site Implementation Managers and site Business Change to ensure there is an effective M-ERP deployment and site adoption.

2. Manages the execution of the business change plan

• Takes ownership and drives accountability for business change activities in the delivery framework / standard site plan
• Coordinates the business change activities across multiple sites and ensures standard work is adopted across those sites
• As part of this delivery framework drives change actions relating to the overall cultural and behavioural changes required as well as specific technical changes
• Assesses change readiness reviewing the governance processes to ensure that site / functional business change plans are comprehensive and aligned to the overall GMS / GSK targets and standards.
• Escalates any proposed localisations / deviations from standards/ refinements to standards to the M-ERP Design Authority and Steering Group.
• Utilises a go/no-go process for critical standard milestones in the change plan. In particular, establishes a formal go/ no –go review to assess readiness to commence deployment phase (assesses to ensure that the ‘To-Be’ business processes, training, procedures, data standards and any stock builds are in place prior to commencing deployment).
• Drives a performance management framework to ensure that all site / functions deliver to the agreed schedule
• As part of this performance framework also monitors to ensure that the programme delivers the desired improvement in outcome measures.
• Manages and co-ordinates with HR, all related HR implications requiring consultation, ensuring adherence to all relevant policies and procedures. Ensure that any impacted staff are fully supported and are treated with dignity and respect

3. Tracks delivery of Site elements of the M-ERP Programme Training & Education Programme

• Takes accountability for building the required M-ERP system users, IT and Change Management capabilities at each site or function for a successful M-ERP deployment.
• Tracks deliver of the Training Programme for each site or function against the Training deployment and effectiveness metrics.

4. Coordinates M-ERP Communications & Stakeholder Management Plan

• Manages the plan for communicating to the group of Site and Functional implementation teams and associated stakeholders to ensure compelling, consistent and timely communication of key messages.

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

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