Change Manager

Job purpose:

The purpose of this role is to help govern, quality manage, and actively intervene, improve, and aid the performance and change projects of Cosmos Tech Delivery Streams. This person will work with all the Delivery Streams and their Change Leads, acting as a single point of contact and coordination for the governance of change across the Cosmos Programme (financial, personnel and planning), ensuring that consistent processes and templates are followed, and making sure reporting and dependency management is of an excellent standard. Where streams require help (through lack of resource, time, etc.) this role will help in creating change impact assessments, readiness assessments, change plans, stakeholder mapping, training needs assessments etc. They will also manage a Change Stream Analyst, who will be available to support streams in executing a variety of change projects and interventions, such as process alignment, competency and skills assessments, training design and delivery, activating and managing Superusers / Change Champions, stakeholder communications, etc. Finally they will work to ensure that coordination of change across all tech streams and geographies is maintained in the central Change Plan.

Skills & Experience:

Essential

• An in-depth understanding of all aspects of Change Management in both a business and IT sense, with demonstrable experience of leadership in change across people, process, culture and technology.

• Experience working with large programmes and PMOs, including experience using PMO handbooks and templates such as RAID, RACI, Charters, PIDs, Business Cases, Benefits Logs, etc.

• Experience of forming programme and change plans including of mapping stakeholders, plans, interdependencies and risks and issues across people, process, technology and culture change projects.

• Experience of programme reporting, especially with regards to best practice in reporting finance, people, progress, planning and RAID.

• Experience forming and management programme comms plans, especially around deployment of major, foundational IT systems.

• Experience creating and making the case for change, driving engagement and agreement of stakeholders through rational convincing and passionate leadership and advocacy of IT-related benefits.

• Experience of developing staff competencies and training Programmes, especially with regards to digital, technology and customer-centred skills and change.

• Experience in creating and rolling out new process and ways of working associated with technology, and the sensitivities and people issues related with this, and the methods of devising and winner support for these models, especially in terms of managing stakeholders.

• A change-focussed, IT literate individual, with an excellent understanding and experience of how IT can improve and impact a business.

• Experience of managing all levels of stakeholders, including techniques of stakeholder mapping, and of producing pithy, to-the-point communications to get our message across and win hearts and minds.

• A natural leader and communicator, with wide experience of managing diverse stakeholders and bringing people together around products and changes.

• Thorough planner and self-manager, with experience of working within both agile and waterfall business projects, and of producing excellent change plans in a collaborative environment.

• Strong communication and stakeholder management skills (listening, influencing and persuasiveness), capable of dealing effectively with all levels of staff.

• The ability to work well under pressure and deliver to deadlines within all areas of the business.

• A natural, thorough and gifted report writer, bringing clarity, persuasiveness, accuracy, and “90% right first time” to their ways of working

Desirable

• Understanding of similar organisations (multi-national, pharmaceutical, health and other regulated sectors.)

• Change leadership in a large, multi-faceted Programme environment, especially a mixed Agile and Waterfall Programme

• In-depth knowledge of the processes, policies, and procedures that would typically be formed in a best-practice customer experience organisation, and experience of championing agile practices and changes.

• Change Management qualification, certification, or professional affiliation.

Experience

• Ideally 5-10 years’ experience leading or playing a senior decision-making role in a complex change management initiatives or large-scale implementations

• Experience collaborating and interacting with leaders at multiple levels in varying businesses and geographies

• Sufficient level of seniority to have the authority to make decisions and provide guidance

• Demonstrated ability to engage and lead projects / change teams (direct, remote, matrix, virtual) across the matrixed organisation to drive coordinated and complex work

• Strong informal networks of peers with ability to communicate and influence

• Knowledge of the GSK / PCH organisational structure, culture and ways of working

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

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http://www.gsk.com/en-gb/careers/meet-our-people/

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