Job description Posted 27 August 2019

Technical Service Specialist: Azure, Azure Platform

Key Requirements

  • Knowledge in Azure cloud components and monitoring tools
  • Proven experience of conducting proof of concepts in Azure components capabilities both at the tool and at the Azure platform level
  • Previous experience in application management, operations, and/or support including knowledge and experience of Incident, Problem ,Change Management etc
  • Good Analytical and problem solving skills
  • Strong understanding of capacity, availability, security management
  • Have demonstrable experience on using best practices and principles in Azure platforms.
  • knowledge in ITIL Support Processes (Desirable)
  • Provide technical management of the service within the guidelines defined by the Service Owner
  • Analytical and Service Improvement Techniques
  • Should be able to work with Microsoft for any issues / reviews
  • Ability to learn/adapt new concepts, systems, and software independently and quickly
  • Strong communication and influencing skills, sufficient to build and maintain trust during times of service outage.
  • Readiness to provide out-of-hours support if required and pro-actively monitor operations during out-of-office hours and intervene if monitoring reveals issues
  • Ability to multi task, manage and handle multiple service initiatives simultaneously and to the schedule
  • Ensure working relationship and close coordination with offshore/outsourced project and support staff and other stakeholders
  • Experience working with offshore service providers
  • Experience integrating and supporting SaaS, Paas and Iaas solutions.

Key Responsibilities

  • Perform administration activities for IaaS, PaaS service set up and maintenance of Azure platform
  • Implement automation initiatives for automated cost, capacity, availability, security management, effective Azure tools utilization and monitoring tools implementation etc
  • Perform regular house keeping activities as defined by the service owner
  • Work closely with other service teams to offer effective platform service to the Azure platform users
  • Conduct proof of concepts in Azure components to identify value in new functionalities or tools released by Micosoft and communicate/provide demo to the Azure platform users
  • Provides Technical support and guidance in Azure components to help Azure resource users in maintaining their components effectively especially from capacity usage prespective
  • Handling incidents, problems, requests,changes etc for fixing platform related issues /implementing new functionalities in IaaS and PaaS services
  • Define Governance and principles for Azure components usage, capacity, cost, security management etc
  • Keep relevant technical documentation up to date (as agreed with IT Asset Owner) in support of the lifecycle plan and for audits/reviews.
  • Ensure the technical delivery of any new application/functionality is fully compliant with GSK IT and regulatory standards, leveraging the full capabilities of the software to meet the business needs
  • Anticipate, understand, troubleshoot and fix problems using technical expertise and problem solving skills to restore service, identify root cause and implement the fixes in solutions utilizing Microsoft Azure tools
  • Develop expertise on evolving next generation platform capabilities e.g. Azure dataflows, cognitive services etc
  • Proactively support IT Asset Owner to develop and deliver continual improvement of applications portfolio to enhance user productivity, increase system reliability and reduce the total cost of ownership
  • Preparation of service metrics to measure Azure platform capacity, availability, security standards etc and share it with Service owner
  • Participate and drive service review meetings with the business, weekly service meetings e.g. Problem management, Change advisory board meetings etc

Additional information about the process

2 stage interview process, 1 stage telephone and if successful you will be request for a Face to Face interview