Service Analyst
- Brentford, England (GBR)
- £180 - £230 Per Day
- 3 Months
- Start date: ASAP
- Ref: GSK0JP00078959
- service management
- business process improvement
- reporting
- documentation
- internal compliance
- Rebates Analyst
- Excel
- governance
Service Operational Analyst role to drive service management best practices including evaluating business service performance, establishing governance, owning and maintain standard processes, maintaining documentation and driving continuous improvement across Trade Compliance services.
This role requires critical thinking, driving service culture, understanding and experience of service management process & technology, service performance management, facilitating service boards, analysis of data, process modelling and problem management.
This requires a balance of service management process and principles experience, aptitude and learning agility to understand, document and optimize service management processes. Technically experienced in problem solving, analyzing data, processing managing complex data, driving continuous improvement across all levels of details and seniority. Experience in process modelling, embedding and evaluating compliance of the standards.
Key responsibilities:
- Delivering best practice on service management processes and principles across business services
- Embed standard service processes e.g. risk, change, access, incident, problem management etc. with relevant governance and training
- Support business services to drive performance by analyzing data, gathering recommendations and business process to deliver drive efficiency across service
- Establish and embed service process improvements with degree of automation where applicable to increase operational efficiency
- Analyze business problems and execute problem solving using best practices in problem management
- Analyzing business service performance through design and delivery of key performance indicators and reporting across business services
- Facilitate governance boards to drive accountability on risks, changes, projects etc. to drive service performance across business
- Produce service metrics working with services and compile into monthly reports for distribution and escalation, identifying trends, patterns and improvements using data
- To maintain and create service documentation along with its procedures and guidelines
- Active team member working across the matrix organization, supporting the Service Management Office within Service Excellence team and business services
- Active participation in regular service performance meetings, team meetings, coaching & guiding to drive improvement
Basic requirements:
- Bachelor’s Degree Business Analytics or similar
- Experience working in a service management environment and knowledge of service management processes, e.g. risk management, change management, problem management etc.
- Strong analytical skills with a demonstrated ability to extensively analyze data, trends and produce reports
- knowledge MS Excel
- Strong customer focus
- Ability to understand, map and identify improvements to processes
- Ability to identify and optimise processes using simplification and automation techniques
- Demonstrated attention to detail
- Good written and verbal communication and people skills
- Ability to produce persuasive and concise documents
- Ability to work off own initiative and comfortable with delegated responsibility
- Ability to work within a team
All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!
Join GSK’s vision to do more, feel better and live longer:
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Who will I be working with?
http://www.gsk.com/en-gb/careers/meet-our-people/
