Business Analyst - SAP SLM & Ariba

In 2012, GSK took on the exciting mission of adopting a new business model , translating all service offerings into a multi-functional Business Service Centre to provide Global IT, regional Finance and HR & Procurement support services.

We have a number of roles available at present in the area of finance/accounting:

One of the key roles that we have available within the finance function is the SLM and Ariba Support Executive ( Procure to Pay) who is responsible to :

Operational Responsibilities:

• Work closely with our business requesters and outsource provider to ensure the process is understood

• Manage users calls & resolve queries regarding the Supplier maintenance process in SLM and Ariba

• Speak to internal customers on behalf of the outsource provider to resolve queries / give clarification

• Escalation Management

• Support end-to-end process performance and improvements through Performance

• Management and other Lean Sigma practices

• Provide SLM refresher training to business users

• Produce routine reports, schedules, and summaries for management as required

• Assist with Supplier Master Data Cleaning

Customer Relationship Responsibilities:

Serve as the point of contact for all supplier related SLM and Ariba queries;

• Resolve any query issues according to defined policies and procedures and escalate as necessary to operational management.

Basic qualifications:

• Excellent, clear communication, interaction and interpersonal skills

• Must display a customer service focused attitude and therefore possess great customer Service skills

• Self-motivated and displays initiative in solving problems

• Ability to plan and manage workload to ensure all key deadlines are met

• Actively seeks to improve processes making them more effective and efficient

• Advanced Excel to interrogate data

• Basic SAP, SLM or Ariba Supplier management experience beneficial

• Supplier Master Data Experience

• Excellent Telephone manner

• Fluent English – both written and spoken

• Positive, can do attitude

• Ability to plan and manage workload and if not escalate

• Relationship management/call-centre experience

Preferred Qualifications:

• To have worked with a shared service centre, analytic skills

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

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