Job description Posted 21 November 2023

Role Title: Senior Learning Operations Coordinator

Duration: 6 months w/ possible extension

Location: GSK House (Tottenham Court)

Rate: £35 per hour - PAYE


Who Are We - GSK?


We are a science-led global healthcare company with a special purpose: to help people do more, feel better, live longer. GlaxoSmithKline plc was formed in 2000 as a result of a merger between Glaxo Wellcome plc and SmithKline Beecham plc, although our history can be traced back more than 300 years to London’s Plough Court Pharmacy in the 1700s.


Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. Our strategy is to bring differentiated, high-quality and needed healthcare products to as many people as possible, with our three global businesses, scientific and technical know-how and talented people. Our values and expectations are at the heart of everything we do and form an important part of our culture:


·      Our values are Patient focus, Transparency, Respect, Integrity

·      Our expectations are Courage, Accountability, Development, Teamwork


Role purpose / summary


This role will support the operations of the Global Medical Affairs Capabilities and Practices team who work closely with the business at an enterprise level to deliver relevant, high-impact capability and ways of working programmes. It includes day to day operations of learning processes, programme operations and learning data/analytics reporting.




·               Deliver and oversee the work of C&P Operations to include on-shore and off-shore colleagues to ensure successful deployment of programmes and global capability initiatives

·               Programme operations:

-                Manage the overall C&P programme schedule

-                Identify workshop dates with vendors and internal business experts

-                Partner with global/regional/local operations to identify delegates, enrolment on dates, tracking attendance, waitlists and pre course work completions

-                Maintain Medical Affairs distribution lists for programmes and other global capability initiatives

-                Prepare and send out pre and post programme learner and manager communications

-                Lead regular vendor meetings to progress operations for delivery of programmes

-                Update Learning Management System (LMS) with programme attendance and learning assignments for global curricula and Medical Affairs Onboarding Tracker for new joiners

-                Prepare programme surveys and data analytics on attendance and learner/manager feedback

-                Collect and share quarterly and annual data on workshops delivered to use in stakeholder discussions and budget input

-                Input and maintain annual C&P programme calendar

-                Support and implement key onboarding processes to ensure new joiners receive the appropriate learning modules at the right time

·               Manage Statement of Works to ensure they are correct, signed and processed to Purchase Order and payment/invoices tracked and follow up with vendors as required

·               Provide query management support to learners and managers via group mailbox

·               Archive documentation in accordance with Records Retention Schedule

·               Support live sessions using online Teams meeting platform eg recording, breakout groups, chat function, troubleshooting

·               Provide on-site operations support for f2f activities as needed

·               Support updates to content on C&P learning hubs on the Keep Growing Campus

·               Support, monitor and continually improve the systems and processes associated with learning operations and co-ordination

·               Advise C&P Programme Leads on Learning Operations

·               Manage C&P Projects aligned with organizational strategy



Key Skills/ requirements


·               4 years or more experience in an operations and coordination role

·               Proven experience in using LMS (Success Factors preferred)

·               Experience in using Microsoft Tools eg Teams Meeting

·               Experience of data analytics and reporting

·               Ability to manage multiple priorities while maintaining attention to detail

·               Strong interpersonal, organizational, written and oral communications skills

·               Experience with leading projects

·               Project Management qualification

·               Experience in overseeing the work of others

·               Experience in learning operations

·               Experience in working in a pharmaceutical setting

·               Experience in working with different time-zones and cultures


·               Excellent stakeholder management skills


All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!


Join GSK’s vision to do more, feel better and live longer: 


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