Job description Posted 14 September 2022

Network Support Engineer

12 Months

Barnard Castle (Hybrid)

£285p/d max via Umbrella

ASAP Start

Role Brief:

  • Manages operational issues across site
  • Engages with site tiered accountability process; and participate in Tech Performance Management processes
  • Provision of potentially 1st, 2nd and 3rd line support for Manufacturing Excellence Products
  • Management of Site product instance monitoring & backlog requests (demand profile)
  • Drives service optimisation for Manufacturing products at a site level
  • Management of local manufacturing / quality partnerships (own & manage elements of Risk, Quality and Compliance management)
  • Identification of value and improvement opportunities (understands the products to maximise the value created through those applications for site and ensures effective use of them)
  • Participates in feature release co-ordination / installation
  • Participates in Site product instance configuration and deployment, enable continuous deployments and improvements
  • Controls Lifecycle Management for services owned by Site Tech
  • Manages Site aspects of archiving and decommissioning activities for systems that have reached the end of their lifecycle
  • Participates in troubleshooting of applications across multiple technology domains, products and business areas.
  • Assists the Site Tech team with the definition and priorities of Tech Systems for the Site