Measurement and Data Designer
- Brentford, Greater London (GBR)
- Negotiable
- 6 Months
- Start date: ASAP
- Ref: Kim
- surveys
- qualitative research
- analytics
- customer insight
- statistical analysis
- selections
- strategy
- customer experience
- decision-making
- operating model
Measurement and Data Designer
IR35 Status - PAYE Engagement only
Duration – 6 Months +
Start Date - ASAP
Location – Brentford and remote working
About the client:
Our client enables people and businesses throughout the world to realise their full potential by creating technology that transforms the way people work, play, and communicate.
Job Specification:
We are looking for data designers to define the strategy, holistic metrics, frameworks and tools to assess how an Experience is perceived by its target audience and customers. Includes Customer and Experience, Measurement model definition, Experience requirements for platform selection & implementation, Experience management model assessment and improvement, and activation of relevant monitoring initiatives, supported by technology and governance enhancements. Enable data-driven decision making to reshape or fine-tune specific pain points or churn issues to ensure the Experience really delivers on the promise.
Responsibilities:
- Measurement Strategy and Operating Model: Perform initial maturity assessments to gain insights on the measurement processes currently available at the client (AS-IS strengths & weakness on 7 main domains: measurement strategy & leadership commitment, KPI selections and reliable measures, CFM platform, Experience Improvement process, Governance & organization, analytics-driven insights, change enablement & communication), and define the TO-BE ambition for each Experience Measurement domain
- Design the Experience Measurement framework to be implemented to deliver the TO-BE ambition and define the initial action plan
- Detail the Measurement Operating Model according to the overall strategy (from survey design, to technical implementation management and analytics-related services to analyze structured and unstructured customer/ operational Experience data and activate inner and outer loop processes)
- Develop proprietary surveys and metrics to be positioned as well-known expert in the Experience Measurement field
- Set research agenda in close cooperation with our clients, design surveys, analyze findings and publish research
Skills:
Business insight, Information to Insights, Customer Insight & Marketing Analytics, Qualitative Research, Quantitative Research, Research Analysis and Interpretation, Statistical Analysis, Customer Experience Management, Customer Care and Satisfaction, Relationship Management, Skill related to CFM platforms (e.g., Medallia Product Experience, Qualtrics Customer Experience, Maritz Customer Experience (CX) Platform)
If this sounds like you, please apply!
