Job description Posted 07 September 2022

Director, Design Accelerator

12 Months

Brentford (Remote Working)

£860p/d Max via Umbrella


Deliver on our ambitions we have created a Director, Design Accelerator role that offers digital design capabilities in service of our priority business problems that require creative problem solving and solutions at pace with human-centric design principles at the heart.

As Director, Design Accelerator, you will be responsible for overseeing multidisciplinary design teams to create ideal solutions for our business. Your first enterprise priority is to improve the employee experience of our major systems and processes, and you will collaborate with all of the global functions who provide the services and products that enable our people every day. This is your opportunity to build and evolve integrated design as both a discipline and a capability on a global scale to help GSK get ahead of disease by helping our employees. You will build this new team and test the value of bringing design thinking to our most important problems - which if successful will become a core capability at GSK.

Naturally engaging people at a deep level whether observing or interviewing colleagues, patients, partners or customers, working with fellow team members to channel the inner creative

A visual and verbal storyteller, delivering insights about people and behaviour in a way that generates empathy, emotion, and engagement from the business/function and design team

Comfortable with ambiguity in a fluid organisation

Experienced in using design to solve big problems

Ready to collaborate on products and services that change the way we work

Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

Your responsibilities:

Own the craft and capability output across key projects, ensuring each project deliverable is of the highest quality resulting in tangible impact

Provide directional oversight of individual project team's work and assume overall accountability for it

Lead strategy and design activities including workshops, stakeholder interviews, creative brainstorms, visioning, and KPI development

Potentially to introduce Design Literacy to GSK as part of building our Digital Capability enterprise-wide programme and to coach Global Function teams to upskill product and service teams

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

7+ years’ of design experience with evidence of:

- Service & Interaction Design across varied users, business problems, and devices

- Planning, designing, facilitating, and synthesizing workshops£

- Driving and applying user-centered design processes

- Creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes

- Rapid prototyping methods, ranging from paper sketching to digital prototypes

- Requirements gathering and communication between all design teams, workstreams and clients

Bachelor's degree or equivalent (minimum 12 years) work experience

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

Experience leading a design team, or experience as a senior member in a highly functioning design team

Ability to attract and retain design talent

Strong stakeholder management in complex organisations

Knowledge of and experience with applying user-centered design processes

Understanding of areas of specialisation within the greater design landscape, including but not limited to Design Research, Visual Design, and Content Design

Ability to create informative and actionable experience maps, user journeys and service blueprints, interaction models, flows, and wireframes

Familiarity with rapid prototyping methods, ranging from paper sketching to digital prototypes