Job description Posted 08 August 2022

Finance Administrator

3 Month Contract

Brentford/ hybrid

£33.09 per hour Umbrella (inside IR35)


The Meetings CoE team sits within the Commercial Excellence team in UK Pharma and supports the tracking, overseeing and optimising of customer interactions. The major goal of the team is to challenge, support and enable the business to foster customer loyalty through high-quality interactions, harnessing and integrating the power of digital technologies into our business operations.

This role will focus on the experience and interactions our internal and external customers have with GSK meetings (Veeva Events Management, PAYCE, GSK Events App) and Customer Resources (Enterprise, GSK Pro and Veeva). For GSK Meetings, you will be the primary point of contact for representatives in their interaction with our new meetings platforms, VEM & PAYCE.

Key Responsibilities:

Customer Resource Activities

·      Support day to day activities & resource queries relating to Enterprise Live, Veeva and GSK Pro.

·      Stakeholder Management: Internal and external customers + Brand Managers and Senior Leaders.

·      Supporting training (Respiratory Training Cycles and ongoing training needs)

·      Ensure robust Management Monitoring is in place and conducted on a regular basis.

·      Keep the Field Portal up-to-date.

·      Communicate any process changes or development that my impact the business

·      Manage day to day activities & meeting queries relating to the E2E processes for external GSK engagements

·      Complete administrative tasks relating to the current meetings operating systems

·      Liaise with wider GSK teams to ensure content within the operating systems is accurate and aligned to business needs

·      Support training (RTCs and ongoing training needs)

·      Robust understanding of meetings management monitoring

·      Keep all documentation regarding meetings up to date on the Field Portal.

·      Measure, Monitor and update relevant KPIs.

Streamline, simplify and optimise the Customer Experience

·      Act as subject matter expert and work with relevant parts of the business to streamline, simplify and optimise the way we manage resources, customer queries and Meetings.

Broader team responsibilities

·      Implement and embed the team’s broader Meeting Excellence vision over the wider team and cross functionally.

·      Be an ambassador and advocate of the customer and the need for change.

·      Adopt and promote a performance driven, customer centric culture and mindset.

·      Work with the broader team to continually eliminate unnecessary processes and streamline and automate daily work.

·      Support the broader team to oversee other processes and operations as needed.

Basic Qualifications:

·      Clear communication style 

·      Self starter

·      Ability to understand technical back-end of GSK systems and support end-users to resolve queries in a timely manner 

·      Innovative and creative, constructively challenges processes that impact our customers receiving the best possible experience

Preferred Qualifications:

·      Previous experience of process improvement.

·      Knowledge and understanding of the ABPI Code.

·      Matrix Working.

·      Clear understanding of Field based working