Administrator
Initial 3 month contract with view to convert to permanent if desired
Pay rate of £11.21 per hour via PAYE or £14.56 per hour via Umbrella inside IR35
Remote Working
35 hour working week Mon - Fri
Key responsibilities:
• Analyse and process data to ensure timely issue of scheme accounts and invoices with accurate calculation.
• Answer statement of account queries relating to a client’s account and invoices issued
• Build and manage relationships externally with advisers & clients and internally with other functions, providing advice and support for the smooth running of schemes.
• Answer phone calls to internal teams, providing assistance with queries and requests
• Assisting clients with online data processing queries.
• Resolving client queries with agreed turn-around times.
• Manage scheme set up for new business won.
• Issue policy documentation and notification of payment collections.
• Process changes to update records ensuring that the invoicing is correct.
• Assist with user acceptance testing of systems changes and new functionality to ensure that they are fit for purpose and raise any identified defects, for investigation.
• Manage the team inbox responding to queries and requests from clients.
• Assist with team monthly reporting of direct debit disputes, outstanding data chasing and other ad hoc reports
What we’re looking for:
Essential
• High degree of curiosity and flexibility and willingness to learn new skills
• Highly numerate with advanced Excel skills
• Previous experience in manipulating large data sets in Excel
• Good written communication skills
• A confident and friendly phone manner
Desirable
• Experience working in a customer services role
Personal attributes
• Self-starting and works effectively as part of a team
• Strong administration skills
• High degree of organisation and flexibility
• Numerical aptitude and attention to detail
• Setting priorities, agreeing and meeting deadlines and managing clients expectations
• Takes personal responsibility for results