Job description Posted 04 February 2022

Position: Manager, IT Change Management

LOA: 7 Months

Location: Brentford

Pay Rate: £569.30 Per Day, Via Umbrella, Inside IR35


Job Purpose:

This role will be responsible for IT Change Management in the Consumer Healthcare Tech organization, within our CTO – ERP Management organization.

The Manager- IT Change Management will help manage a team of partner resources in delivering changes to our ERP landscape as per the GSK – Consumer Healthcare Change Management Process.


Key Responsibilities:


  • Proven track record in Change Management for complex and integrated SAP ERP based applications and environments, with a demonstrable track record in planning, coordinating and delivering in a safe, effective manner with minimal risk to production environments
  • Demonstrative ability to define, establish and manage change management processes and procedures for complex and highly integrated ERP solutions
  • Good knowledge of Service Management tools and, more specifically Change Management tools
  • Manage internal issues escalated from the team to remove barriers preventing them from performing their assigned activities.
  • Initiating Service Improvement Programs for the Change process.
  • Identify process / work activity improvements for areas indirectly related to the Change process and coordinate efforts to produce effective and consistent results.
  • Manage issues escalated from other functions or groups.
  • Act in a consultant / SME capacity for Managed Services functions regarding the Change process.
  • Coordinates with Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers
  • Considerable knowledge of change and release management principles, procedures and techniques
  • Considerable knowledge of standards and best practices of basic problem resolution and escalation practices
  • Ability to apply analysis and creative thinking when solving problems and conflict
  • Ability to communicate effectively to all levels within the organization
  • Provides subject matter expertise to understand the impacts of proposed changes.
  • Analytical/Decision Making Responsibilities:
  • Independent and collaborative decision making
  • Proactive approach to identifying issues and presenting solutions and options Knowledge and

Skills Requirements:

  • Maintains advanced interpersonal skills to engage with senior stakeholders, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence

Minimum Level of Education Required:

  • Graduate in related discipline or equivalent experience.
  • ITIL Specialist+ Certification

Minimum Level of Job-Related Experience Required:

  • At least 14-16 years of experience in IT Change Mgmt
  • Experience in an Integration SAP ERP based Landscape

 Area of Specialization:

 ITIL, IT Service Management, ITIL V4 Specialist, Strategist or Leader