IT Change Management

Position: Manager, IT Change Management

LOA: 7 Months

Location: Brentford

Pay Rate: £569.30 Per Day, Via Umbrella, Inside IR35

Job Purpose:

This role will be responsible for IT Change Management in the Consumer Healthcare Tech organization, within our CTO – ERP Management organization.

The Manager- IT Change Management will help manage a team of partner resources in delivering changes to our ERP landscape as per the GSK – Consumer Healthcare Change Management Process.

Key Responsibilities:

• Proven track record in Change Management for complex and integrated SAP ERP based applications and environments, with a demonstrable track record in planning, coordinating and delivering in a safe, effective manner with minimal risk to production environments
• Demonstrative ability to define, establish and manage change management processes and procedures for complex and highly integrated ERP solutions
• Good knowledge of Service Management tools and, more specifically Change Management tools
• Manage internal issues escalated from the team to remove barriers preventing them from performing their assigned activities.
• Initiating Service Improvement Programs for the Change process.
• Identify process / work activity improvements for areas indirectly related to the Change process and coordinate efforts to produce effective and consistent results.
• Manage issues escalated from other functions or groups.
• Act in a consultant / SME capacity for Managed Services functions regarding the Change process.
• Coordinates with Change Advisory Boards and Emergency Change Advisory Boards (CABs and ECABs) containing both internal staff and customers
• Considerable knowledge of change and release management principles, procedures and techniques
• Considerable knowledge of standards and best practices of basic problem resolution and escalation practices
• Ability to apply analysis and creative thinking when solving problems and conflict
• Ability to communicate effectively to all levels within the organization
• Provides subject matter expertise to understand the impacts of proposed changes.
• Analytical/Decision Making Responsibilities:
• Independent and collaborative decision making
• Proactive approach to identifying issues and presenting solutions and options Knowledge and

Skills Requirements:

• Maintains advanced interpersonal skills to engage with senior stakeholders, in cross business discussions within a matrixed, geographically dispersed organization and to build a solid network of peers and others of influence

Minimum Level of Education Required:

• Graduate in related discipline or equivalent experience.
• ITIL Specialist+ Certification
• 
  

Minimum Level of Job-Related Experience Required:

• At least 14-16 years of experience in IT Change Mgmt
• Experience in an Integration SAP ERP based Landscape

 Area of Specialization:

 ITIL, IT Service Management, ITIL V4 Specialist, Strategist or Leader

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