Workplace Adjustments Service Support Manager
- Brentford, Greater London (GBR)
- £35 - £41.62 Per Hour
- 1 Years
- Start date: ASAP
- Ref: GSK0JP0009362
- service improvement
- process change
- productivity
- operations
- implementation
- adjustments
- process development
- data analysis
- project support
- metrics
Payrate: £41.62 Per Hour, Via Umbrella, Inside IR35
Location: Brentford
LOA: 1 Year
Job title: Workplace Adjustments Service (WAS) support manager
Job purpose:
Working with WAS programme director:
· Support effective operational delivery of WAS in its live markets
· Support introduction and promotion of the service into new markets
· Support to WREF site accessibility programme
The Workplace Adjustment Service (WAS) helps our employees ‘do more, feel better and live longer’ by providing the necessary physical adjustments that allow individuals to be their best selves and be productive at work.
The service manages the process for employees to request and secure timely physical adjustments and signposts employees on how to secure adjustments to their ways of working and working arrangements.
Key responsibilities:
Working on own initiative and in collaboration with Workplace Adjustments Service programme director, GSK stakeholders and service partners:
· Contribute to developing and adapting WAS model as appropriate to ensure successful expansion and delivery in new markets,
· Ensure the WAS model for new markets has understood and taken account of in country practices and cultural nuance
· Support project planning meetings and engage with WAS customers, key stakeholders, and suppliers
· Ensure WAS is efficient and effective in its live markets
· Review and maintain WAS portal and common adjustments browser catalogue to ensure they reflect needs for each WAS live market
· Monitor and maintain WAS mailbox and other email enquiries relating to the service
· Explore WAS service improvement opportunities and support implementation of process change over time as the service embeds & expands to other markets
· Identify and leverage internal/external workplace adjustments [accommodations/adaptations] expertise and good practice to enhance GSK inclusion and disability confidence.
· Collate and present analysis of WAS service metrics
· Collate and present data analytics supporting WREF site (Inclusive Design Standard) accessibility programme
Knowledge / Education / Previous experience required
Education background: Graduate or equivalent - ideally required.
Essential the role holder has experience in project support, engagement skills and (preferred) some disability at work SME experience
Areas of specialisation: Stakeholder consultations and engagement People centred process development and project support Inclusion and diversity in the workplace
Job related experience (JRE):
- A passion for and understanding of: Disability, accessibility, and inclusion at work GSK commitment to be a modern employer and a disability confident organisation
- Track-record in identifying and solving service line gaps which enhance inclusion and support productivity
- Working with customers, support services and suppliers to deliver high quality service
- Gathering and analysing data to drive quality processes
Minimum level of JRE:
- Excellent communication, organisational and administrative skills with ability to engage well with stakeholders at all levels
- Strong collaboration and data analysis skills, with ability to meet project deadlines and respond dynamically to emerging demands
- Project support experience with ability to produced and present concise information & metrics
- Knowledge and experience of cross-cultural working, especially relating to GSK global operations
Why this is required:
The individual with be contributing to:
· embed & enhance the existing [WAS] service in its live markets
· roll-out of the service in other GSK markets
· The role includes delivering a customer friendly service and involves identification and analysis of [adjustments] service metrics and site accessibility data
