Service Specialist
- London, Greater London (GBR), Manchester, Greater Manchester (GBR), Edinburgh, Edinburgh (GBR), Cardiff, Cardiff (GBR), Birmingham, West Midlands (GBR)
- £410 - £460 Per Day
- 10 Months
- Start date: ASAP
- Ref: GSK0JP00092166
- documentation
- itil
- helpdesk
- archiving
Service Specialist
Contract until August 2022
Remote based
Up to £460 per day via umbrella
As a result of a global divestment project, a Service specialist is required to work on a Transformation with a focus on FileShare. The candidate will create service documentation as services are being transformed and Consumer moves to a stand alone organisation.
The successful candidate will focus on end-to-end product experience, process & integration with ServiceNow and integration with Service providers to deliver the product to end-users whilst creating user & helpdesk documentation.
Key Skills:
· Tech experience looking at new tech coming in and putting together a smooth end to end process
· Fundamental IT background , shows the ability to quickly identify solutions for archiving & decommissioning MFG/PRO data;
· Understanding of the business processes allow for the creation of alternative solutions.
· ITIL processes ensure we improve upon the ways of working by ensuring standards and opportunities for improvement.
