Transformation and Communications Manager: Process Change, Transformation, Process Design, MDM

Transformation and Communications Manager: Process Change, Transformation, Process Design, MDM

Role is initially working from home

General background

• GSK aspires to be one of the world’s most innovative, best performing and trusted healthcare companies. 
• We have an exciting one-time opportunity to create two, new leading companies, each with the ability to improve the health of hundreds of millions of people:
• A new GSK – a leading biopharma company with an R&D approach focused on science related to the immune system, use of genetics and new technologies, and with a portfolio of medicines and vaccines including HIV and other infectious diseases, Respiratory and Oncology.
• new leader in Consumer Healthcare, with category-leading power brands and innovation based on science and consumer insights.

As part of Future Ready we are:

• Changing our support functions, to be the most effective and efficient teams they can be, delivering more modern services to the areas of our business that need them most.
• This includes building our capabilities, exploring how we can use technology better, continuing to simplify processes and systems and making decisions about where our teams should be based to make sure we have the right combination of the best talent and the right cost.

About the Master Data Management transformation

Early in 2019, we started a journey to transform master data management (MDM) to allow GSK to become a data enabled organization capable of driving the required step change in our analytics and digitalization agenda. By working closely with internal and external master data experts, we were able to understand where our master data eco-system was broken and where we needed to drive improvement opportunities to ensure the critical foundations are in place for GSK to realize its’ ambition.

During 2019 we designed a target operating model to provide the foundation for a scalable and sustainable enterprise-wise MDM service line. During 2020 we’ve built a global MDM Service Management Framework and ways of working, and we’re now in the process of transitioning to the new MDM & Services (MDM&S) function based out of Bangalore, India. This end-to-end global master data management service line will support us in becoming a data enabled organization and it will contribute to setting us up for success under Future Ready to become two standalone companies.

Role purpose and key responsibilities:

We need a Transformation Communication & Engagement Manager to work in partnership with the VP Head of Master Data Management and the MDM Transformation Team to support the completion of the transition activities to implement and embed the newly formed MDM&S team. The role is also responsible for designing and delivering a communication and engagement approach to support the delivery of a 12-month process improvement plan. The role will ensure all activities are aligned to the Future Ready programme under the umbrella of the Finance Directorate.

The purpose of this role is to design, drive and deliver communications and engagement to support the successful deployment of changes proposed as part of the transformation of master data management within GSK.

This is expected to be a 6 to 12 months role, based in the UK / within a central timezone although homeworking may be required in line with local government COVID guidance.

The aim is to ensure business leaders, change agents, impacted employees, customers and stakeholders are regularly engaged in a meaningful way to allow them to understand the reasons and benefits of the changes, what this means for them, how they will be supported throughout the transition.  The role will also determine a set of measures to understand how we know we’ve been successful.

The role will work in close collaboration with the Global Finance Comms team, in addition to interacting with a variety of stakeholders across GSK, including the Future Ready programme team to ensure that activities are aligned, coordinated and integrated.

Key responsibilities:

•  Develop and deliver a communications and engagement plan to support the activities related to the transformation of master data within GSK
• Create and deliver communication materials to support key phases of delivery
• Agree the mechanism and measure the effectiveness of engagement activities for each phase
• Design and deliver the engagement approach for the any organisational change components of the programme.
• Design and deliver a communications model for the newly formed MDM&S function that is aligned to the GSK Directorate model
• Provide tactical communications support to the MDM&S Leadership Team
• Ensure important operational change messages are translated into a business context for use within MDM&S, using global materials to support production of clear, simple, engaging copy and visual material

Stakeholder management

• Support the MDM stakeholder management process by feeding in the programme component (programme and function) to ensure understanding, secure advocacy and mitigate comms
• Build awareness of the future of master data management across GSK
• Where required provide strategic counsel to stakeholders, advising them on solutions for best practice communications
• Connect regularly with the Future Ready Comms team, reviewing and adopting central communication materials to support MDM transformation comms & engagement activities
•  Work closely with HR and change to deliver communications with empathy and in an open and transparent way that aligns with our values and expectations

Complexity:

• The activities that come within the scope of this role are diverse, often with many interdependencies as well as sensitivities
• The role involves considerable matrix working, influencing and stakeholder management and moves at pace

Key skills and attributes:

• Proven understanding and experience in standard business change and adoption tools
• Tenacity, resilience and ability to work effectively under pressure and at pace
• Committed to delivering high quality results, overcoming challenges and focusing on what matters.
• Strong judgement and integrity
• Building strong relationships and collaboration, managing trusted stakeholder relationships
• Strong verbal and written communication, storytelling skills and cultural awareness
• Ability to effectively and proactively use internal social and digital channels
• Expertise with evaluating and measuring communications (data analytics)
•  Understanding of business change management together with an ability to synthesise facts into an overall picture and then identify the gaps
•  Strong project management skills
• Ability to work independently and as part of a team
• Personable and proactive

Experience:

• Experience of transformation communications planning and execution for a global matrixed organisation
• Experience delivering large organisational change and developing and deploying campaigns to a diverse audience
• Experience of working in target operating model, process, and/or technology change
• Formal training in communication would be an advantage but not a requirement
• Experience in healthcare and data and analytics industries would be an advantage but not a requirement

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