Job description Posted 03 November 2020

Logistics Customer Support

Remote based (Ware, Stevenage or Harlow based when suitable)

Up to £26.67 per hour PAYE

12 month initial contract

GSK are seeking a Customer service focused individual to join them on an interim basis. The role sits within Pharmaceutical Logistics

Providing excellent customer service and support to GSK employees on a daily basis. Full training on GSKS internal systems will be provided if successful.

Duties include but are not limited to:

• Provide single point for global operational support of Comet / Xpress.

• Provide management of System User account access.

• Provide AppConnect/FieldGlass/B2B accounts (Xpress).

• Provide access to Cold Chain Information System (CCIS).

• Perform Periodic access management reviews and report

• Creation of material item definitions as a service (Comet).

• Provide guidance to available reports or action data extracts…..facilitate process of obtaining ad hoc data for users

• Perform system configuration changes/additions

• Develop and maintain strong relationships and effective communications with business customers.

• Facilitate business data request for change with IT

• Review and approve change controls and monitor delivery.

• Perform testing for change controls where required, by authoring test cases / proving evidence .

• Ensure training support and problem resolution with users is in place, regionally, globally.

• Maintain strong relationships with Research & Development Tech (IT) to ensure system effectiveness and front-line application support.

• Ensure adequate maintenance of user manuals and system user training materials.

• Adherence to all system standard operating procedures and policies.

• Ensure clear, concise, and frequent communications are provided to the user community during any system outage.

• Ensure system changes or enhancements are appropriately managed through change control process and re-validated as appropriate in compliance with IT Management System

To be considered for the role, you must have the following skills and competencies:

• Excellent Customer Service skills

• Ability to learn new systems and skills quickly

• Adaptability to environments

• Previous experience with Pharmaceuticals

• Knowledge of Pharma logistics is preferential

• Knowledge of Clinical Trials is preferential