Job description Posted 21 August 2020

Global Change Lead: Transformation, R&D

The purpose of this role is to provide Change Management leadership to successfully design and implement the interventions in the R&D Transformation Roadmap.

The Consumer Health Research and Development function is on a multi-year transformation journey with a new Head of R&D and Leadership Team in place for approximately 12 months and the team beginning to emerge from the appointment and selection and integration activities of a Joint Venture.

Consumer Healthcare R&D has been restructured to be closer to consumers and markets, be more efficient with resources and more agile in innovation and maintenance with the shared ambition to be the innovation and growth engine for Consumer Healthcare.: “We are a powerful growth and innovation engine, motivated by a drive to win; our vision is to lead the self-care industry in innovation, taking pride and investing in our talent to deliver everyday health solutions that are preferred by our consumers, differentiated by scientific excellence and leading partnerships.”

R&D has a critical innovation role to play as CH must grow from 3% to 6% and beat the competition. The R&D Transformation Roadmap focuses on 3 levers to deliver unbeatable growth:

  • Consumer Preferred Solutions: Embody a first-class partnership with our consumers, customers and industry partners to energise exceptional ideas and solutions that drive market leading growth.
  • Trusted Science: Unleash our leading-edge science and regulatory stewardship to be unbeatable in the market, enabling product access and strengthening trust
  • Fit for Purpose: Operate in a way that drives our competitiveness, making it easier and more efficient to get things done – the right way

These three levers are enabled by having a Winning mindset in everything we do and recently launched new Innovation Model for Consumer Health (CH) and an R&D Playbook (Operating Model) clarifying functional structures and accountabilities, how decisions are made and work gets done across the different functions with visibility to interdependencies and handovers.

While key projects and a plan have been identified for the 3 levers and Winning Mindsets, and a highly successful roll-out with R&D LT-1 has taken place, it is clear from LT and LT-1 feedback that a robust but simple change management plan is required to successfully identify the changes and support colleagues and leaders will need as we transform in preparation of spin-off in 2022.

The role will report to Neena Dosanj, R&D HRBL, and will be part of the overall transformation program team. The role will work closely with the R&D Leadership Team and partner with the R&D HR Business Leader, R&D Communications Lead, the Global Consumer Healthcare Change Lead and the R&D Transformation Director.

The selected candidate will be responsible for planning and overseeing the delivery of the people side of change at a global, regional and market level. They will also be responsible for maintaining leadership engagement around the employee experience and change management agenda throughout the transformation journey.

The role will act as a coach for senior leaders and executives by helping them fulfil the role of change sponsor. The Change Lead may also provide direct support and coaching to managers and supervisors as they help their direct reports through transitions.

This person will be a change management subject-matter expert, with experience of leading the change activity for complex, global, transformation programmes. Experience of GSK’s change management strategies, methodologies and resources that guide leaders and change management practitioners across the company is beneficial.

Essential to this responsibility is the ability to forge strong partnerships with business and functionalleaders to drive successful outcomes associated with the people side of change.

This role will provide the opportunity to be a highly visible role model for a professional, credible and valued approach to change management delivery across the business. You will interact with VPs, SVPs, Senior Directors and Directors.

This role would be located in the UK, preferably in the R&D site in Weybridge.

Responsibilities include:

  • Design and implement a clear and simple overarching change management approach and plan for the R&D Transformation Roadmap that addresses the scope and complexity of the change and the needs of Leaders/ Colleagues
  • Own and leverage change management expertise for the benefit of R&D while not creating complexity in change management approach. Ensure best practices and external knowledge is applied to reflect how change is managed externally not just within GSK.
  • Assess the impact of all changes both within R&D and for any other impacted functions within CH, and design and deliver appropriate interventions to enable the change to land smoothly
  • Work in partnership with the HRBL, R&D Capabilities Development Lead, Communications and the Transformation Director to ensure coordination and alignment and avoid mixed messages to R&D LT and Leaders/ Colleagues
  • Design, mobilise and manage a change network to support the implementation of changes across the R&D function
  • Design and implement an approach for measuring both business readiness and change embedding
  • Partner with R&D LT and the next layers down to support them in leading and role modelling the change for their teams
  • Partner with the aligned R&D communications business partner, inputting into the design and plan for change communications
  • Provide input to the Transformation Director on stakeholder identification and management
  • Providing Change Management subject matter expertise to inform the design and implementation of other significant change initiatives such as Diversity & Inclusion and Capability Development
  • Partner with the CH Global Change Lead and CH Change Squad to ensure alignment with the overarching CH change approach, interdependency management and overall air traffic control across the CH business


• Bachelor’s degree in a related field of business is required.

• Certification in Change Management preferred (Prosci Certification, AIM, NTL, etc).


• Ideally 10 years’ experience leading or playing a senior decision making role in complex change management initiatives or large-scale implementations

• Preference would be for a candidate with change management experience in a Research and Development function or other similar function where change can be difficult to deliver

• Experience collaborating and interacting with leaders at multiple levels in varying businesses and geographies

• Sufficient level of seniority to have the authority to make decisions and provide guidance

• Demonstrated ability to design, engage, manage and lead projects / change teams (direct, remote, matrix, virtual) across the matrixed organisaion to drive coordinated and complex work

• Proven development and delivery clear change management approach, strategy and successful implementation

• Strong informal networks of peers with ability to communicate and influence

• Knowledge of the GSK organisational structure, culture and ways of working

• External scanning to inform leading edge thinking and evolution/ development of capabilities

• Experience of human centric design (e.g. employee or user experience) in a change capacity and agile methodology is desirable


• Leadership of complex, global change initiatives

• Strong interpersonal and influencing skills

• Results orientation; is committed to delivery

• Strong business relationship management skills; can partner with leaders at all levels

• Strong written and verbal communication skills; excellent listener

• Strong empathy skills and situational awareness; understands the impact of change on people

• Project and process management expertise

• Comfortable working with matrix reporting lines

• Roadblock remover – has a ‘can do’ mindset and looks for solutions

• Good reputation for being credible and trustworthy with the ability to persuade others

• Must be a team player and able to work collaboratively with and through others

Additional information about the process

Role will be working from home

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