Job description Posted 20 February 2020

Programme Director – HR, Continuous Improvement

Uxbridge

6 months

Up to £555 per day (Umbrella only)

We are searching for an exceptional Director, Regional Process Excellence who can make a positive difference to the regional HR Operations team, the broader GSK and who can motivate and inspire others to the same.

GSK is changing and our agenda is exciting and transformational. Our CEO Emma Walmsley is two years into her tenure and is driving a strategy aligned to Innovation, Performance and Trust. Alongside this, the HR function is also changing, particularly in HR operations. HR operations makes up a huge 80% of the function and is accountable for everything from start to finish in the employment journey. This role is part of the region of GBINA (UK, US, Ireland and Canada) which is the largest region in HR and delivers a service to over 35,000 GSK employees.

Come and join the team! Together we can make a positive difference to our GSK employee’s experience and in turn, enable them to change the lives of our patients and consumers around the world.

WHAT IS YOUR JOB PURPOSE?

The Director, Regional Process Excellence will deliver process innovation and continuous improvement initiatives across the GBINA region. You will foster a culture of sustainable change through the creation and embedding of leading-edge continuous improvement methodologies to deliver business transformation. The position is accountable to the business for the operational effectiveness of critical HR processes. You will ensure that processes drive the expected business benefit and improves overall efficiencies and employee experiences. The role will deliver substantial cost savings each year based on improvements.

You will interact with key stakeholders in HR and other areas to ensure the team is delivering in alignment with the strategies and priorities of the business. You will lead a team of process excellence professionals and will pursue leading edge technology and innovative process improvement strategies that deliver a stellar customer experience.

This role will report to the Head of HR Customer Service.

WHAT ARE YOUR KEY RESPONSIBILITIES?

  • Identify, plan and implement key regional projects to make bold improvements in quality, cost reduction, productivity increases and improvement in cycle times that result in business improvement and an enhanced customer experience.
  • Complete several impactful regional improvement projects each year that address significant customer and/or HR pain points. Each project will deliver substantial cost savings and/or improvements in customer experience.
  • Partner with cross-functional service teams to understand issues and challenges with current processes and to plan an improved future state.
  • Partner with Regional Technology, Tech and Global Process Owners to plan and implement needed system/process enhancements.
  • Lead the regional governance over process service delivery and issue resolution. Set challenging targets and put clear plans in place to close gaps in performance.
  • Embed and grow a continuous improvement mindset and capability across the region.
  • Create a clear vision for the Process Excellence team. Recruit highly capable talent with the potential to progress within the organization.


WHY YOU?

  • Bachelor’s Degree
  • Current Lean Six Sigma Certification (or other relevant continuous improvement methodology)
  • Project Management accreditation and experience leading complex projects
  • Understanding of Agile methodology and ways of working
  • Demonstrated experience leading large scale (regional or global) continuous improvement initiatives and implementation of strategies resulting in clear cost/efficiency benefits for the company
  • Ability to influence and establish positive cross-functional working relationships across HR and Tech organizations
  • Adopt a “customer-in” approach to process design. Stay close to the end user experience and perspective.
  • Sound understanding of process simplification and standardization and proven experience in regional or global implementations
  • Excellent leadership and communication skills and ability to deliver change within a matrixed team
  • Knowledge of relevant technology that aid in process improvement and governance (e.g. project management software, QlikView dashboards, etc.)


Additional information about the process

WHO ARE WE?

At GSK we are a science-led global healthcare company. We research and develop a broad range of innovative products in three primary areas of Pharmaceuticals, Vaccines and Consumer Healthcare. Our mission is inspiring and challenging – to help people do more, feel better and live longer.

We have a significant global presence with commercial operations in more than 150 countries, a network of 86 manufacturing sites in 36 countries and large R&D centres in the UK, USA, Spain, Belgium and China.


WHAT DO WE OFFER?

At GSK we are all inspired by the difference we make and challenge ourselves every day to improve the lives of patients and consumers. That’s why we have created an environment where everyone feels valued, able to develop, contribute to our mission and be proud of what we achieve