Job description Posted 27 January 2020

Insight Manager: CRM Data, Governance, Salesforce, Implementation

Job Description

  • Working within the Business Insight & Sales Force Effectiveness team in UK Pharmaceuticals & Vaccines
  • Leadership & operational management of UK Pharma Sales Force Incentive (SFI) & Special Incentives (SIP) processes, driving implementation through 3rd party supplier
  • Management and process improvement of data flows, data validation, scheme design, governance, management monitoring, target setting, bonus payout calculation & queries
  • Interface & influence across data/analytics, HR, sales leadership, capability & compliance
  • Leadership of new “data accuracy” drive with field management to support territory management/roster and sales force bonus. Including development and rollout of monthly/quarterly cadence for data input/validation and development/launch of new tools to support process
  • Project management/process flow mapping & enhancement as required
  • Further support within the Sales Force Effectiveness/Operations space as required

Key skills

  • Experience of sales force effectiveness / operations
  • Experience of Sales Force Incentive management, ideally in pharmaceutical industry
  • Experience of CRM data
  • Excellent stakeholder management
  • Experience of 3rd party / outsourced service management
  • Sound influencing skills and an ability to work in a high pace, high uncertainty environment
  • Project management (ideally MS Project)
  • Process mapping

Additional information about the process

About GSK:

GSK is a science-led global healthcare company that researches and develops a broad range of innovative medicines and brands. Our products are used by millions of people around the world, helping them to do more, feel better and live longer. Employing over 100,000 people globally, we have 71 manufacturing sites around the world. For more information on GSK please refer to our website: